H10 Mediterranean Village

The website photos of the Double Room are out of date. They show 2 single beds and an armchair in the corner, which as a couple is what we wanted. On arrival, we found out that all now have 3 single beds and no armchair. This does not suit us at all, but the hotel refused to remove the bed or provide a chair. We would never have booked this hotel if the pictures had shown how the rooms actually look. Additionally, we had emailed the hotel directly in advance to request a quiet room. However, they allocated us a room directly opposite the entertainments stage. They say all the Pool View rooms are noisy, as they overlook the entertainment. Initially they denied receiving my email until I said I could show them their reply to it. After initial refusals to offer us any alternatives, we were eventually told the only option for a quiet room with an armchair would be to move to an apartment and pay the full upgrade price of 40 euros per night. This was unacceptable to us. It didn’t seem fair, as the hotel room had been misrepresented and we’d also offered to take a downgrade (without asking for a refund) and even to move rooms when a downgrade became available during our 8-night stay, as they said none were available at the time. On checking in, the Reservations Manager told us if we had any issues at all to contact them, as they can’t help if guests don’t let them know. Well, we had issues and found the Customer Service, in particular Ruth Bednar (Front Desk Manager), to be completely unsympathetic and unhelpful. We asked to speak to the General Manager, but were told he was otherwise occupied and unable to speak to us. We found Customer Service to be very reluctant to engage with us at all, once they knew we had some issues - very much a take-it or leave-it attitude.

Unas vacaciones increíbles, todo los trabajadores son súper amables y simpáticos, nos atendían de lujo. El equipo de animación es lo mejor que he visto en mucho tiempo y el personal de recepción de 10, siempre ayudándonos con cualquier consulta. Volveremos fijo. Gracias a todo el hotel!

THE GOOD Majority of staff were very good and very friendly — especially the gentleman at reception The hotel was very clean and kept clean throughout our stay. The nighttime tribute bands were generally good The breakfast food selection and quality was good THE BAD The daytime entertainment was dreadful. The pool attendants were extremely unfriendly and rigid in their approach — they need to smile and remember the kids are their customers and pay their wages Breakfast queues were dreadful It is quite remote and buses and taxis needed all times The evening food was like school canteen food and we give it a miss This hotel is for big families but not for elderly couples without their family Salou is a typical Spanish holiday town Younger families yes Older couples no

Returned yesterday from a 7 night stay on a half board basis. Pros: * Staff lovely in particular Ruth & Judith on reception and Diana & Francesca in the dining room. * Food was varied and tasty * Spacious bedroom * Fridge in room * Clean * Fab shower with rain forest head or ordinary shower head * Shampoo/ Conditioner/Shower gel supplied plus hand wash/body lotion. Also dental kit/comb and tissues * Comfy bed * Fridge in room * Supermarket in hotel with another 3 nearby * Close to the centre of cap salou Cons : * Laminate flooring in hallway coming away in 1 or 2 places * No kettle in the room * Couldn't find hand sanitiser anywhere * Restaurant crowded and noisy at breakfast and dinner I loved the hotel, food and staff but found the dining room too crowded/noisy. Finding a sun bed wasn't a problem at the main pool and there were not so many children at that one.

So up to now reasons for not coming back: air con is off in rooms. It’s just very hot in the room we are in. We’ve had to risk leaving the patio door open to avoid getting a banging headache from overheating. We asked about it and it’s not turned on until it is over 25. Food was great on first night. But tonight was awful. Just ate fries and bread. Breakfast is what you’d expect Plenty of Sunbeds and umbrellas. Absolutely fantastic for children. Ice cream stand with sweets big hit with kids. Deposit for towels is €40 must keep receipt to get back. Had to rent kettle. €18. Found out you can rent fan but I’d frankly prefer air conditioning!!! Queues were shocking trying to go for breakfast as you need to be signed in.

First time staying here,won't be the last either. It is a busy hotel,it's ideal for families really,we came as couple. They did give us one of the quieter rooms that we asked for which was good. But,the time the hotel came into action was when we had the black out! Generators kicked in,the staff carried on as normal even though some areas of the hotel had no power (mainly the rooms) and they even put food on of the night too!So they handled that all very professionally, well done to the staff. My only niggle with this hotel is the food,sometimes it wasn't that hot but most of it tasted good and some of it was excellent. The rooms are comfortable and clean,there's no kettle but you can hire,there's a fridge and free safe,WiFi is also free. I think you can stay in apartments too?? There's entertainment on most nights and there's regular friendly security outside too. It's close to coves and small beaches,there's a couple of shops nearby and bus stops to take you towards Terragona and Salou. All in all an excellent hotel but as for the food-just turn up the heat!