مستخدم نزيل
30 مايو 2025
I've stayed 3 times at this hotel for work events and really liked it until I prepaid for a stay I had to reschedule later. When trying to reschedule it after receiving a check in email, their email doesn't work, and I called 9+ times over the course of 3 days and no one picked up the phone. I received a text confirming my check-in (while I was not there) and it mentioned I could text back. So I did, explaining my attempts to reschedule and nada. No reply. I didn't want a refund, I just wanted change my date and they made sure to ignore me, effectively forfeiting my stay, which was already paid for. I'm so bummed, but I won't be coming back here. That is NOT how you treat repeat bookers. I had had the idea to book a different room each stay too since I visit SLC for work 3-4 times a year. But NOPE! Not cool.
ترجمة