La Cantera Resort & Spa

Overall this is a beautiful resort property with great amenities. We were there for a birthday celebration weekend. The adult only pool has a great hill country view, the cabanas were great. Food was good and included a bottle of champaign. All in all, a fun day at the pool. The spa was also amazing. Our group took advantage of several spa services and basically spent the whole day relaxing at the spa and spa pool (again great hill country views). No regrets. Definitely would do again.

We stayed at La Cantera in SA for labor day weekend. It is one of the best hotels in SA, but a bit overpriced for what they offer. Their service is good, but the price value does not compensate choosing it again.

Beautiful hotel with nice spacious rooms, efficient valet, beautiful views, friendly service and awesome pool facilities. We’d definitely recommend & return!

My husband and I recently stayed on Seven - the adults-only floor of the La Cantera Resort. The level of service we experienced from the Concierge, Bell Services, and the friendliness of all the staff members we came into contact with was outstanding. The first night, my husband and I were both kept awake most of the night by the sound of a loud compressor above our room. We asked to be relocated and the Concierge took care of this quickly and in a friendly way. The 2 remaining nights of our stay were very quiet and enjoyable. After returning home, I verified the charges on our folio and found we had been charged for the alcohol at the COMPLIMENTARY Happy Hours each evening. There were no exceptions on the Happy Hour listed on their website, in the lounge, or mentioned by the Concierge. Additionally, when we ordered drinks, we were not asked if we wanted to pay there or have it charged to our room. Unfortunately, this left us feeling that La Cantera Resort was intentionally deceptive about charges they applied for a complimentary Happy Hour. I contacted La Cantera about the charges and they have been refunded; however, their response was a little odd. They explained that the complimentary Happy Hour didn't include alcohol. Highly recommend verifying your charges at this resort! As good as the service was, I don't think we'll be back due to this seemingly deceptive practice.

Great place, real upscale resort, prices are somewhat outrageous. However, my main concern was the loud double bell sound of the elevator in the hallway. Every time the lift arrived and the doors opened, the sound was so loud that it repeatedly woke me up at night. For a hotel where two nights cost around €700, this is not acceptable. When I mentioned it at check-out, the receptionist confirmed that other guests had complained about it as well and promised they would look into it. I truly hope this gets fixed, because otherwise the experience was beautiful.

I wanted to do a 2 night staycation to check out the hotel for visiting friends/family I have coming into town in a few months. I would say overall the stay was OK but I felt like the hotel in general could have been better cared for. My room was fine (nothing special - not particularly clean or fresh and the furniture looked at bit rundown). There was a hole in the duvet, the red chair in the room was worn to the point of the cushions being flat and uncomfortable, etc. It just looked tired. What was more disappointing was that were was gum or something in the carpet near the foot of the bed (stepped on the barefooted - yuck) and the shower was disgusting (looked like there was sand or mud still left in the shower with hair in it - so gross...I even showered with my flip-flops on and put a hand towel on the floor of the shower each time I showered). See pics. Lastly, while the pool area was nice, it was not properly cleaned. Both Saturday and Sunday morning when I went out to the pool, there was a ridiculous amount of trash around the pool (half drank drinks, napkins, other people's belongings that were left behind, etc.). The pool area should have been cleaned the night before so the guests don't have to see all the garbage in the morning. Overall, the property, of course, is beautiful with the pools and the view, etc but the staff truly needs a lesson on what "clean" means for a high end property. I dropped over $1,000 for a 2 night stay on a hotel room that was something like a 3-4 Star Marriott that I would pay between $200-250/at. The property has so much potential but the staff needs to be retrained on cleaning procedures in the rooms & around the property in general and when to replace items in rooms like the torn duvet or worn out chair. The overall experience was just average and "meh"...staff was not particularly friendly but not rude either, hotel rooms were "ok" but dirty, etc. The saving grace is the location and property itself because it is very beautiful.