Embassy Suites San Antonio Brooks Hotel & Spa

The room was mostly clean and the beds were comfortable, but maintenance and upkeep were lacking at this hotel. Our ceiling fan cover was missing and wires were hanging down from it. Our bedding had slashes cut into them. We thought about using the fold out bed in the couch but when we pulled a cushion off the couch we saw a big glob of bright red ketchup (I hope it was Ketchup!) on it. In the stairwell, an emergency light was buzzing indicating that it needed a new battery. I informed the staff and the next day it was still buzzing. The fitness room was disappointing. The elliptical did not come on, the weight machine looked like it was not hooked up correctly and did not work; there were no towels, wipes, or hand sanitizer in the room. We chose the hotel because it had a hot tub. My daughter has health issues and a hot tub helps her fell better. When she got into the hot tub it wasn't very hot so I asked the front desk staff if it could be turned up and they said no. They said only the person who came in weekly to check on it could change the temperature. There were no towels in the pool/hot tub area. The breakfast was typical but gets a thumbs up from me. Texas shaped waffles, eggs, sausage, biscuits and gravy, pastries, a little fruit, cereals, whole and 2% milk, coffee, juices, etc. There were also refried beans available both days I was there. For the price and the 3 star rating, I expected things to be better taken care of overall!

Amazing Amazing

I have stayed here several times with no complaints. This time noisy and loud. The floor above me was extremely loud until about 3 am.

Fue una estadia muy agradable, todo el servicio estuvo de lo mejor, el cuarto muy comodo y lo mejor fue la cama descanse como hacia mucho no dormia

Super:))

GREAT place to stay when in SA! We enjoy staying here, everyone was friendly and welcoming. The hotel is very clean and has a great atmosphere. Enjoyed our complimentary drinks at the bar and they have a great selection at breakfast.