Catamaran Resort Hotel and Spa

服務很好，房間很乾凈，前台很熱情，有求必答，下次還住這個酒店

Stayed for 5 nights and paid for a bay view, definitely expensive at $3800 with all the fees etc for 5 nights. This was our first time staying here as the place we normally stay in Pacific Beach (Pacific Terrace) was booked. We got a room in the tower. Very worn down, old, dirty. There was a diaper behind the dresser. AC unit super loud. Bathtub didn't drain as you showered. Requested extra blankets when we booked that weren't there and never came. Housekeeping sometimes came at 8 am, sometimes 6 pm, sometimes didn't come. Upon check in we weren't given any information about the property at all and simply handed keys and had to ask where to go. The reviews are very curious to me, especially the ones where people mention people by name as no staff members ever once introduced themselves or told us their names. Makes me wonder if these are paid reviews from friends/family of employees who get a bonus if their name is mentioned. The grounds are beautiful and the location is great; however, the rooms/service definitely do not justify the price you pay.

I am so glad I called and spoke with Dionte one of the reservations specialists. He was so accommodating for me and the needs of my family to book this Spring getaway. Very thankful for his time and how personable and helpful he was. Thank you Dionte!