كونا كاي سان دييغو

Just be aware, the location of this property is great, the views are stunning from most rooms, the overall experience is lacking for a luxury line hotel. Buyer beware, service and ammenities are mediocre at best. Rooms are dated and there is work to be done here. Likely the proximity and the views will make up for your dissappointments in the room, and ammenities available.

I live about an hour and a half away and yet staying here I felt like I was at a resort in Hawaii. Shelter Island is quiet, quaint, safe and very friendly. Lots of restaurants and cafés with a cool, mellow vibe. This hotel fits in perfectly! They have fire pits lined along the beach next to the yachts docked in the harbor. They have a fitness center with floor to ceiling windows looking out over the harbor. They have plenty of bikes you can ride around the island for free. I didn’t have a chance to use their spa but next time I will be sure to do so. I also ate at surrounding restaurants and did not have time to eat at the hotel facility. Their pool area looks very clean and centralized to all the rooms. They have a cute gift shop too! Our room was the junior suite which was spacious with a balcony, overseeing the harbor. It was very clean. The customer service was professional, courteous and attentive.

This is the last resort at the end of shelter island. It is quiet and pleasant and the view is the marina or bay side is great. Highly recommend this resort!

Awesome stay!! 10/10!! Absolutely beautiful resort, beautiful room! And a stunning view! Resort amenities were amazing as well! We will be back for sure!

We had a fabulous time at Kona Kai resort in San Diego celebrating our anniversary! The Jr suite overlooking the marina and pool was beautiful! Highly recommend this location for a special get away. Scott the GM and his staff went out of their way to make it magical for us! The room was large with a balcony, sitting area, tv, comfy bed and pillows, large soaking tub with a separate shower, refrigerator and safe. Definitely would return here! 10/10

We walked in and were instructed to use the self service machine to check in, which didn’t tell us which building we were in so we assumed it was 2 since it started with 2. We then searched building 2, after no luck, we went to building one and the lobby told us that’s the building we’re in. We had 3 suitcases and were told there’s no elevator. After lugging our suitcases up the stairs, we walked into a room decorated for someone else with a cheeseboard and champagne. We called back to the desk after walking into someone else’s room and they told us to come back to the lobby. (We asked if we could know where the room is so we didn’t have to lug luggage back and forth and they were not helpful at all.) Once we got our new room, we walked into a room that looked nothing like the pictures. It also definitely was not the deluxe room we booked. The fake central AC on the wall should have been the first sign. The box unit AC was not on, so the room was boiling. Not to mention, the wallpaper peeling off the walls, moth holes in the curtains, headboards falling off beds, crusty old outdated furniture, and a single wall of cute wallpaper they use to market the place. The bathroom was extremely outdated and small. The toilet randomly starts running and there’s only one tiny sink. Absolutely no counter space. The resort is gorgeous, with less than helpful staff all around. There were no towels at the pool, so we had to ask a pool boy where to go and he led us to the fitness center. The fitness center then gave us 3 towels and said they’re still doing laundry so that’s all they had. We took the towels and headed toward the adult pool, only to realize we had to also get wristbands from the fitness center, so we walked back. We ordered drinks from the pool QR then checked with the bartender after 30 mins and they said not to use to QR since it disappears in their system. They were not apologetic, more so scolding us for doing something wrong. When we went to check out, the tv check out said unavailable. Then we used the self service checkout, which said “unable to check out”. Then we finally were able to check out with the front desk. Would absolutely not come back here unless it was with a day pass. Do not waste your money or your points.