صور SureStay Hotel by Best Western San Diego Pacific Beach

Customer service is terrible, apart from cleaning. I stayed at this hotel with my husband and my 4 month old baby. The first night I killed a cockroach walking on the headboard of the bed, almost on my husband's head. So I tried to go to reception and ask to cancel my reservation, that's when I discovered the worst customer service of my entire life! The woman who claims to be the hotel manager turned my day and night into a nightmare. I spent hours on the phone with booking and the hotel chain. And everyone agreed to cancel, only the front desk, the one who called herself a manager, (which I found out she wasn't) wasn't willing to cancel, saying it wasn't in the rules. She left me for almost an hour holding my baby standing in front of her, waiting to be attended to. Besides being rude, not solving my problem, and yelling at me, in front of my baby. At night more cockroaches show up, so I got to film… and the next day they had no choice, they had to authorize my check out. The hotel, besides being dirty, has the worst service I've ever had. Had to expose my 4 month old baby to bugs because a person who lied to be a manager was unwilling to cancel. It’s is not a family hotel at all. Do not book this hotel. It was a nightmare.