Hilton Garden Inn San Jose Airport

Good location

酒店床很舒服

Why a low review? This is not a reliable “airport” hotel, as a global brand, fails to provide available airport shuttle service before or after a certain time to service a smaller international airport like SJC. We booked this hotel since it was advertised as a hotel with a “free shuttle service” both on the Hilton app and on a google search, no where was I able to find where it is openly stated that shuttle operation stop at 9 PM, mind you, all other hotels are still running a shuttle well after 9 PM while we waited patiently before resorting to a ride share service. Bottom-line, don’t call yourself an airport hotel if you can’t keep up with others establishments in the area especially when you aren’t able to provide the same services as other establishments under the Hilton brand, not acceptable. I may be pinching pennies but that’s still $25 for a rideshare when it should have been complimentary. You stake your name on reliability and this Hilton location didn’t inspire confidence. Posted the above before I actually settled into our room and to add insult to injury, this place can’t even do the simple thing which is plastered on the bathroom mirror which states, “replenish amenities”, the shampoo bottles mounted on the wall couldn’t be any emptier! Who here actually maintains quality control? I’m not experiencing the quality unless all this place wants to do is make as much money with hopes no ones else notices the lack of attention to the guest experience. After a prior 24hrs of travel with one more leg to go, all we wanted was to get clean and sleep, this was lacking in comparison to the Hilton Garden Inn we just stayed prior to arriving here, oddly a foreign operator took much more pride in the guest experience, shocking. This hotel by its specific name sake had a couple of simple and basic expectation that it couldn’t even meet, take guests to/from the airport and provide a clean, safe, and comfortable space a guest can use each night of their stay. Failed and failed. If you have the choice, don’t make our mistake, stay somewhere else, anywhere else, just not here. If you’re trying to stay loyal to the Hilton brand, there are other options in the immediate area that may be less disappointing.

Nice, updated clean property and rooms. The staff were all very nice and helpful. The bar tender was excellent, remembering conversations and drink and food orders from the previous night. Restaurant for was good. Location is near the airport and train. And close to downtown San Jose.

Clean

Nice arcade, bar, and restaurant inside!