No staff on site !!!!!!!!!!!!!!!
Wondering property with a stunning view. Our room 1316 was amazing. The problem was that there were zero instructions for the lovely fire place, and I was not able to get it running. They do not staff this property after hours. I texted and then called the number of the texting help. The customer service was a nice person located in the country of India.
I called the first time at 6:33 pm and we never did get any help from a real person on site. The texting and my calls to customer support went on for almost 2 hours.
It was cold and cloudy and we really wanted to enjoy the fire, in this wonderful room.
So the property was wonderful. The service people in India were nice. But if you need someone to do anything on site, it appears that this is not possible after hours currently.
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