TreeCasa Hotel & Resort Nicaragua

I never write negative reviews, but I feel travelers need to be warned. The property itself is beautiful. It is poorly thought out in regard to noise and privacy. All the balconies look at each other and they are not enclosed. At check in we were told of a wedding party, but that it wouldn’t be too bad. It went on until who knows what wee hour of the morning. It was basically like we were next to a night club. What kind of operation puts a noisy venue right next to places to sleep? Not the serene out in the jungle experience we were looking for. Then there is the issue of our ac being broken. We were told multiple times it was fixed, it was not. It blew room temperature (87 Fahrenheit) air. They blamed us for opening the balcony, which was only done briefly to see if maybe a cross breeze could cool the room a little, it was cooler outside than in. We moved at 8:30pm to a little duplex where the guy next to us was hacking up a storm all night. 4 times the flood light by the door beeped and turned on during the night. Making it look like daytime in the room. In the first room the shower didn’t drain. The beds was comfortable, sheets were nice. The futon was terrible two small pieces that didn’t push together. The pool was great, noisy with people not staying there, but that didn’t bother us it closes at 7PM. Since it is full of non guests I did not feel comfortable leaving my phone unattended to go in the pool. Restaurant was good, no service after we ordered.

I had such high hopes upon arriving at this property, but the hospitality was nonexistent. I expected the treehouse to be a family friendly experience, but the property caters more to adult parties and day pass drinkers. We arrived on a Saturday and they were hosting a wedding. Music was thumping and instead of placing the rooms of the party-guests near the venue, they placed OTHER guests, like my family. This was incredibly inconsiderate. They could have easily avoided the issue by placing the party guests around the venue location. And place non-party guests away. They did the opposite. We were literally the room right next to the party. Needless to say we didn’t get any sleep. Wait staff ignored us. Reception disappeared. Messages to front desk via WhatsApp went unreturned. There are so many other less expensive treehouses in Nicaragua where you will receive superior service and be treated like a guest. If I wanted a thumping party, I would have stayed closer to the clubs in town, not in nature. Unbelievable disappointment. I was not the only guest to complain. The front desk manager smiled and offered a 10% discount on food purchases. I would have rather had a relaxing experience. Sunday night, no wedding, but music BLASTING again. If you want a club scene, this place is for you. If you are a family, who wants relaxation, AVOID

TreeCasa was the perfect holiday escape for us as a couple. The staff was warm and attentive from the start, and our suite was spacious with a beautiful view. One of the highlights was the private pool area for guests, which felt like our own little oasis. We loved relaxing with cocktails in hand, We’re already looking forward to our next stay.