Janer House at San Juan

Está muy lindo y acogedor

Don't do it Not the greatest. I got push back for needing an extra towel even though I booked for three guests. I told her that I booked three and she didn't believe me. After she fact checked me, she finally sent the towel THE NEXT DAY. The power went out for 24 hours, spoiling all of our food and making it a very uncomfortable stay in the heat and and in the dark. It wasn't an island outage, it was something on the property. Some one finally came to fix it as we were leaving to go to another hotel. Communication was poor. They did not answer any of their after hours numbers during the entire stay. The stairs to get to our room were unsafe. They are steep and small in width with a very unstable handrail. We will not stay here again.

Overall, the property was okay. The owners were very responsive and did their best to help us with any issues that arose. However, we encountered several problems during our stay. There were bugs in the glassware, the showers were ice cold with very little water pressure, and the lock broke halfway through our trip, among other concerns. While the owners were helpful in addressing these issues, they did impact our experience. Thankfully, we weren’t at the property much, so these problems weren’t a huge disruption, but they’re still worth noting for future guests.

I had a great time at the location. It was a pleasure meeting Heidi, the lovely woman managing the homes.

The elevator barely works and takes 10+ minutes to arrive at your floor, had problems getting into my room with the key I was given and it took over an hour of standing around to get the problem fixed and even then the key wasn’t good, the bed was very uncomfortable, half the time the vending machines don’t work and the food is very expensive, the pool has a large group of local kids in it every day splashing and screaming so it’s not enjoyable for adults, the bathroom window doesn’t close so it stays very hot and foggy, one of the lights doesn’t work in the room so it was either too bright or pitch black, nothing in between. There is basically no sound barriers so you hear planes taking off very loudly from the airport, boisterous people in the halls and nearby rooms at all hours, etc. Overall not a good experience.

Owner was available when needed and prompt on responding right away