Hotel Casa Rosada - Adults Only

Another wonderful stay! The hotel has a great location walking distance to every location! The staff is over the top friendly and service pristine! Erika was delightful at breakfast area and the GM on top of anything you need! Highly recommend this hotel you will not regret! Kudos to the staff!!

Have stayed at this property several times for 7+ years & enjoyed it, so I do not enjoy writing a negative review about a property I previously liked. Unfortunately, the last 2 visits have been less pleasant. It seems that the owners are continuing to ignore the reality that the rooms are well "past due" for significant upgrades. Especially "if" they intend to keep the pricing at current 4+ star levels. Otherwise, lower the rates to that of a 2-3 star property & stop pretending to be 4 star or higher property. The public areas are truly lovely & inviting & they are kept in good condition & this is what draws repeat guests. The location only 1 block from the main Plaza also cannot be beat. However, the rooms continue a downhill slide. If I am paying $200++ nightly I should not have to fill a trash can with water from the bathtub to get the toilet to flush for 3 days. In addition, I have NEVER stayed at another 4+ star property in SMA that provided such inferior worn & thin bed linens. Totally unacceptable at these rates. And how about new & clean shower curtains & basic cleaning of the STAINED & DIRTY carpet & window coverings? EASILY visible "urine & blood" stains on BOTH mattress covers is absolutely unacceptable & unforgiveable in ANY hotel. Casa Rosada was originally part of the TESORO hotel group which has some of the finest boutique properties in Mexico, but the hotel HAS NOT been part of TESORO for several years even though the sign is still displayed at the exterior entrance, which is misleading to say the least. All employees are very helpful, friendly & eager to provide quality service, so NO complaints about employees. The problems are directly related to ownership & management decisions. If Casa Rosada wants to pretend to be a 4+ star property the rooms need MASSIVE quality upgrades, & housekeeping needs a HUGE wakeup call as the attached photos clearly confirm.

Excelente hotel y ubicación. El personal es sumamente amable y te atienden de lo mejor. El estilo del hotel es antiguo y mu bello. El desayuno también esta excelente. Es una muy buena experiencia y lo recomendaría a cualquiera que se la quiere pasar muy bien en San Miguel.

What a fantastic and beautiful place to stay while visiting SMA. This was our first time here and we could not have been happier with our choice of staying at Casa Rosada. The hotel is located right where you want to be in the historic area. So easy to walk to everything. The Staff at reception and the staff for their onsite restaurant were some of the nicest people we met. They truly care about you and help whenever needed. the GM Manuel welcomed us like family and was always there to answer any questions or help in any way he could. He was a wealth of knowledge to help us with our stay and we look forward to seeing him on our next trip back. How nice a hotel is and how good their staff is determines many times whether your trip is good or not and I can say without question that they hit the mark one hundred percent on all of this and left us wanting to return. We were there for 9 nights and it truly was an experience we will never forget. We stayed in the L room which was very nice and had great views out over the city and fantastic sunset views from its large Patio. We had the included breakfast and as vegetarians they went out of their way to accommodate us with special requests, but all of their food looked wonderful and they had many choices on there regular menu as well that worked for us. Special thanks to Erica and Ishmael who worked breakfast for their smiling faces and assistance each morning. Thanks again for giving us such a great experience, especially since it was a birthday trip for us. See you next year.

This is a modest hotel in an old restored building in an excellent location. There are lots of flowers and greenery. There are steps but not too many. Service is excellent. Anything you need, you just have to ask. You can order breakfast and sit outside on a terrace or inside. Our room was an adequate size with a table and chairs. Bathroom had all the essentials including a walk-in shower and hot water. My only complaint was that it’s very chilly in the mornings, evenings and overnight. The doors to the Juliette balcony (no view per se but charming) left a small gap at the bottom which let cold air in and there was very little heat in the room, but in Mexico City and Puebla, it was also like that. Just make sure you bring something warm. I saw a lot of light puffer jackets and I had wished I had brought mine. We asked for extra blankets. The location couldn’t be better, right near the beautiful Parroquia San Miguel Arcángel and the Square. Lots of shops at different price points and the same with restaurants. We stayed 3 nights and Casa Rosada’s location allowed us to really take advantage of our stay.

GM Manuel Ortiz Tome and his team were fantastic - friendly, caring and accommodating. Hugo (see photo) served up a great breakfast every morning with a smile on his face. The room was spacious, clean and comfortable. The location is the best in San Miguel…inside center city right next to the cathedral! My family and I felt totally safe and the US Dollar goes far in San Miguel. I can’t recommend Casa Rosada and San Miguel highly enough!