The Phoenix Resort

This is our 4th time at the Phoenix and it always feels like coming home. The service is always impeccable, from everyone at the front desk to the guys at the pool, we have everything we need for the best stay they really do go above and beyond to make sure you enjoy your time there. Need to book excursions? Forgot sunscreen? Need recommendations and reservations? Need to order a special occasion cake? The phoenix got you. Every room has a welcome drink set with rum coke and seltzer and lime. Don’t forget the coconut lemon bars in the fridge! They also have a happy hour every day with free drinks for guests in their newly opened terrace bar. They really have thought of everything. We are looking forward to returning next year and seeing the friendly faces of Pamela, Tatiana, Danny, Candice, Marisol, Jorge, and Tanya at the front desk and Rolando and Ricky at the pool. As well as all the other service staff we don’t usually see face to face.

The Phoenix resort is our favorite resort in San Pedro! This is our third time staying here and we always feel remembered and welcomed. The team at the Phoenix provides white glove service and makes us feel special. They have all been with the Phoenix a long time so there is consistency in the 5 star experience and we know the team by name. It’s a beautiful boutique hotel experience with amazing food at Red Ginger, gorgeous rooms with breathtaking views and a fabulous pool!

The Phoenix resort is a magnificent little gem nestled in busy San Pedro. The grounds are well kept, the suites immaculate, and the ocean view is gorgeous. The entire staff, from the Front Desk, to the pool bar tenders, Red Ginger restaurant staff, and housekeeping… ALL HAVE EXCEPTIONAL CUSTOMER SERVICE. They are attentive, responsive, proactive, and always have a smile. For us, the Phoenix was a highlight of our San Pedro vacation. We’d recommend them to anyone considering visiting.

We had a wonderful stay in an ocean view/beachfront suite! From the very first interaction, the staff was incredible and helpful. We mainly interacted with Tatiana, Marisol, and Tatiana. From the beginning to our check out, they made themselves available with the highest quality of service and the best attitudes. They were always smiling and asking if we needed anything. The grounds and suite were super clean and there was every amenity you could ask for in our suite including, utensils, cups, plates, washer/dryer, a bluetooth portable speaker and great bath products. This was a true vacation and we felt absolutely relaxed but at home.

The room was fabulous. It had ocean and pool views and was super spacious. The beds were very comfortable and the entire room very clean. We enjoyed having use of a kitchen and laundry facilities which added to our convenience. The location was very centrally located. An easy walk to the town and everything that it offered as well as right on the beach with an easy walk to the boats doing the snorkeling etc excursions. We really enjoyed having the Palapa bar/restaurant on the water just a 5 min walk away. Every day the hotel has a happy hour that includes select drinks that are completely free. This was a nice touch after our days exploring/snorkeling/relaxing.

The staff at the Phoenix was exceptional - everyone from the front desk, too the bar/pool staff were amazing. The rooms were clean, with beautiful views and terrific location to be able to explore the island and culture - walking distance to restaurants and shops. The resort also hosted activities such as a complimentary happy hour and smores for the kids. If you are heading to Belize I would definitely recommend The Phoenix!