Colectia Ondarreta

Went SS for 3nights, stay at UMA suites. It’s ok! Easy to access everywhere. Away from the old town but can walk along the beach to the old town. Bus stops nearby , also convenient too. Nice cafes around the area too. Room is clean and tidy, spacious. Common area has coffee machine too. The only thing we don’t like it’s the room they assigned us was a disabled designed bathroom. The water flood everywhere everytime we go shower.

they were super helpful when we needed to add another person last min, thank you! enjoyed our stay there

We were very disappointed with our stay. Shortly after checking in, we found a cockroach in our room. This was extremely distressing and raised serious concerns about cleanliness and hygiene. To their credit, the staff responded promptly and moved us to a different room. However, when we requested fair compensation for the inconvenience, the hotel only offered a 20% discount. We explained that the experience warranted a larger gesture—at least 50%—given the unacceptable condition of the room and the disruption to our stay, but they refused. The new room was fine, but the incident left a negative impression. We expected better standards and accountability from a property of this level. Unfortunately, we won’t be returning.