Pirin Park Hotel

Καθαρό ξενοδοχείο, πολύ καλές εγκαταστάσεις,απαράδεκτη συμπεριφορά του προσωπικού. Μόνο στο σπα και οι εργαζόμενες στην καθαριότητα ήταν ευγενικές. Στη ρεσεψιόν οι κοπέλες δεν χαιρετούσαν καν, παίζανε με τα κινητά,πήγαμε να κάνουμε Check Out και μιλούσαν μεταξύ τους βουλγαρικά και γελούσαν σαν να μας σχολιάζουν. Επίσης δεν μας ανέλυσαν καν τις χρεώσεις πριν προχωρήσουμε στην αποπληρωμή, λες και έπρεπε να μαντέψουμε ότι τα έξτρα χρήματα είναι ο τουριστικός φορος. Στο εστιατόριο το βράδυ στο μπουφέ πληρώσαμε 40 ευρώ διότι δεν κλείσαμε πακέτο και ο σερβιτόρος τα πήρε, δεν έδωσε καν απόδειξη ,άγνωστο αν τα έβαλε και στην τσέπη του. Το βραδινό ήταν κακό ,μόνο οι σαλάτες άξιζαν και στο πρωινό βρήκαμε 2 μέρες τσόφλι μέσα στα αυγα. Απαράδεκτα πράγματα,αυτό δεν λέγεται 5 Star εξυπηρέτηση

As this is apparently a 5-star hotel, we were expecting better. Our room was spacious, and so was our bathroom which was well appointed, but the shower leaked and SOAKED the floor. The pool area was very nice and the water a great temperature, but we could not figure out where to find the towels for the pool area and there was nobody around to ask. There was only one server at the pool bar, so service was VERY slow and she seemed totally overwhelmed and was not friendly at all. We found the wait staff at both dinner and breakfast also unfriendly and seemed to want to be doing anything else but serving you, although the food was quite good. The only friendly staff we found was the delightful lady who cleaned our room. Overall, just okay.

EXCELENTE! Es un hotel fantástico,bonito,tranquilo,cómodo. La habitación era grande, cómodas, aunque el catre era algo chico y corto. La nuestra tenía balcón. Baño con bañera y duchador separado, cómodo, con batas y chinelas Cenamos en el hotel: comida típica, muy rico El desayuno muy bueno

Nice and recommendable hotel! Clean rooms and nice facilities! Downer... it lacked good vegan food! Better breakfast than dinner! It lacked timely refill for dinner!🍀

This is not a 5-star luxury hotel, it's being promoted. Service is terrible, and you can get them to do anything. Overall hotel staff (apart from the cleaning staff) is not polite and nowhere to be found when needed. Buffet breakfast is available for only 2h in the morning and if you go towards the end, there is literary no food, and the staff is refusing to refill. We made one type of reservation, we were given a different room. Overall, very bad experience, an overpriced hotel with 0 service.

The hotel is operating with minimum required staff. Poor quality of the food. Dining area dirty with spider webs and strange bugs under the tables. Construction work during our stay. People leaving towels on the sun beds from 6:00 am to get good spot at the pool