The Residency Sandhurst

…abit of an upsetting stay this time round. Check in they didn’t have a key to give, which is a huge security risk. I had to ask continuously. Receptionist & Staff don’t help with suitcases as you check in. towels not refreshed, given less than before. Room aircon doesn’t warm up the room at all. Not enough blankets. It’s super cold. Otherwise convenient and easy to get around from.

Dirty linen, noisy, foul smell in corridors and poor quality bed linen, bed will have bumps after being done

Liked the location, staff & relatively clean rooms Dislikes:kitchen sink smells, ants, mattress uncomfortable

Imperative to maintain standards over time, in particular, consistency in provision of room utensils and equipment.

The cleaning staff had a social gathering outside our room before 8am. clapping, screaming, shouting out to each other and cheering for over half hour .I have never been to a hotel where staff are allowed to do this. the room had layers of dust on window sills, dirt wrappers and cigarette butts on the balcony.Insufficient towels and milk, no bathroom mats and no hand towels supplied on arrival . The next day staff left early for a Christmas party and no towels/mats supplied. Front desk was left to a security guard to man, who could not provide the towels and eventually only brought one. the manager hung up on us when we called to complain. we were attending a wedding and could not shower.

I arrived to a fully booked hotel. Was made to wait for hours trying to be checked in. And was forced to make other arrangements that very same evening