Insotel Tarida Beach Resort & Spa

Terrible experience. We attended for a wedding and the bride and groom had money stolen from a locked bag in their hotel room. The hotel did nothing to help out and reports of safes not working in the room. Did not feel safe there at all, will not be returning and would not advise anyone going.

Nice hotel, TERRIBLE customer service skills. Horrible attitude, terrible English. Wasted weeks of my time going back and forth via email trying to get a situation resolved. Customer service would send emails in block capitals during certain sentences to make a point that I was annoying them and refused to involve management as requested many many times.

The grounds are fairly nice, the 5 star rating is questionable though. But PLEASE read all of the reviews regarding money being stolen, there is clearly some kind of organised crime issue at this hotel. We were part of a wedding party and the bride and groom had thousands stolen from their room. Upon further investigation it was found that quite a few other couples have had their money stolen this year. Avoid at all costs!!

Hotel service was inconsistent, the TUI rep wasn’t very helpful and did little to help when we had problems. Overall service not friendly.

I’d like to say the hotel was the best stay of our lives, seeing as though it was our wedding trip with nearly 50 of our friends and family. However, we had €5,600 stolen from our hotel room within hours of us checking in. In our personal opinion, the hotel staff were dismissive and unhelpful. It turned out we were the fourth couple since May to have money stolen at this hotel who were getting married at Ca’s Mila next door. After the incident, we witnessed someone doing something to our room scanner at the door.. they said ‘they are checking the sensors work’. We had cleaners enter our room and be shocked to see us in there, our room had already been cleaned. A cleaner let a family member in our room when they were outside knocking to get in… without our permission. We didn’t feel safe at this hotel after someone stealing our money. The hotel had NO CCTV, and our room was next door to Kids club and the shop. The hotel did not inform their guests that there’s a potential thief on site either. We were so affected by this.

PROS: This is a great hotel with excellent facilities and so peaceful considering it's a family resort. The family room we had was small but ok. The facilities including pools are great. The restaurant offers a variety of food and if you can't find what you want you are a very fussy eater! Right next to the beach if you want sea and sand. Swim up rooms are brilliant and highly recommended. You can relax on your private deck while the kids play to their hearts content. Spotlessly clean hotel in a lovely setting CONS: Built on a hill and therefore beware of steep climbs to restaurant, pool and beach, and I mean steep. Not recommended if you have a buggy unless you want a workout! There than the Retreat, which is a 5 min walk up a hill, there is not much else to do. You are in a lovely resort and thats it. Kids club is great for under 7's but not for older kids. Ours were 9 & 8 and found it too young, they only went once. Would I go again? YES. So it can't be that bad.