Embassy Suites by Hilton Valencia

Extra for parking

On the last 2 years I’ve stayed at this location at least 10 times . The property is worn down( old furniture , stained carpet, smelly rooms , mold in shower the list goes on ) and the service not the best but I can get pass it usually with the decent breakfast and good room layout but my last experience with the front office staff was something out of a dingy motel at best . The male assistant manager and well as the male manager need some serious customer service training . Never experienced being treated so rudely by 2 males at any Hilton properties . They were not only rude to another female adult on our group but also disrespectful to a child . Their names were both unusual names and forgettable , bit the words out of their mouths unacceptable!!!!! With better and newer properties like the Springhill suites I suggest you look elsewhere for a better experience. This property needs a remodel and change of management. Never coming back !

Friendly staff, clean and comfortable.

We have stayed here several times. Never paid for parking. The parking fee surprised us. They didn’t tell us when we checked in. When we left we found out about the charge for parking fee.

I made a mistake when booking at this hotel, the date was incorrect. I called to try to correct the issue, but the manager was extremely unhelpful. No refund or credit is possible at this location. Its better to look at other options in Santa Clarita, because these people are rude and unhelpful.

The lighting in the bathroom and main area too dark