Four Seasons Resort Rancho Encantado Santa Fe

This was our first time staying at a Four Seasons, and while the hotel is absolutely beautiful, and the location was lovely, it really was not what we expected from a 5 star hotel at this price point. For us, the big differentiator between a 4 and 5 star hotel comes down to the service, and unfortunately there were just a lot of little things that piled up and left us feeling disappointed. They lost some groceries we got delivered (eventually found them a day later after we bought more), only serviced the room once per day even though the website says twice, it took 45 minutes (not exaggerating) to get a lemonade and chips at the pool (and they got the order wrong), and we were upsold a suite because we were told it was private, but the back patio looked over the parking lot with people walking by all day. Also, on our last night, someone called our room at nearly 9pm (we were getting ready for bed) to ask if we wanted turn down or needed any towels. It was just very weird. Everyone was very polite and sweet, but it’s like nothing was ever quite “right.” The bed was very comfy and the room was spacious. The location is unbeatable. The place has a ton of potential. But I just expected something more “special.” We’ve stayed at the Peninsula and Intercontinental, and the service was just on another level. If I’m going to spend that kind of money again, I’d go somewhere that will deliver the equivalent service.

Just incredible service from start to finish, beginning with the booking all the way through checkout. Resort is quiet, with excellent views to the Jemez Mountains, 30 miles away. Rooms were excellent--no notes. The resort is wonderfully secluded with great hiking trails behind it up into the foothills of the mountains behind it.

We had a magical time! Must do: guided hike with Amy! We loved every second of our time here-will be back for sure!

First experience at Four seasons rancho encantado was exceptionally wonderful. Local and had never been to this establishment but was invited by some neighbors and thier family. Walking in to a friendly hello and welcome in by Mynor. We decided to have a quick lunch in the Terra restaurant. Hostess was personable (didn't get her name) We were waited on by Kevin who was always on top of our needs and had some great menu recommendations. Restaurant was fairly empty (surprised) since food and prices were fair. Had the Terra Burger and it was absolutely great! We preceded to walk the resort after lunch and walked to the Spa, very tranquil and relaxing as soon as you walk in. I can go on and on but I can say I will definitely be going back with friends to enjoy especially when the weather is warmer and can enjoy the patio.

Amazing resort with Santa Fe architecture! We will definitely be back

Excelent place