Nura Santa Ponsa & Spa

Very nice and good hotel. I was book for my friend and he liked.

This is a lovely hotel, with friendly and helpful hotel staff. Check in was nice and easy when we arrived, unsure what check in time is from as we arrived around 7:30 but check out is 12 noon. The room we had was a twin set up which I requested as I travelled with my daughter, it was on the cosy side space wise with wardrobe space, a fridge, safe, desk and chair, tv, en-suite and a balcony. The room does not have tea or coffee making facilities but you can buy hot drinks at the bar. We thought the room had air-con (as advertised) and that we just weren’t very good with using it as it was putting out hot air, until we went to reception and were told, it’s not air-con, it’s heating, so I’m confused as to whether there is any aircon or not. We were fortunate enough to have a room with the balcony overlooking the pool and the balcony was a little suntrap. The pool has the sun on it most of the day from about 10:30 to around 19:30. Pool towels can be hired for a refundable €5 per towel deposit. We booked a comfort room which was advertised with a terrace and aircon but what we were allocated was a double room however this may be because I emailed prior to arrival to request twin set up and a pool view and it appears the comfort rooms with terrace are further away from the pool, so I can’t comment on whether we would have got what we booked if I hadn’t emailed, but we were still happy with our room and view. Breakfast is from 8-12 with a good selection of hot and cold foods and drinks available however the hot plates don’t keep the food very hot unfortunately. The bar opens around 5pm (so between breakfast finishing and the bar opening, you can’t get a drink) and closes at 10pm. The hotel has a spa menu also, which we didn’t use so can’t really comment on, but it seems to have a good selection of treatments available. The location is good, it seems to be a quieter and more relaxed resort. There is a supermarket just a 2 minute walk away, plenty of smaller shops, pharmacy, cafes and restaurants and it’s only a short walk of about 5/10 minutes to get to the beach.

My experience at this hotel was absolutely terrible. From the moment I arrived, it was clear that cleanliness was not a priority. The hallways were filthy, with carpets that looked like they hadn’t been vacuumed in weeks. The sunbeds by the pool were stained and clearly hadn’t been cleaned in a long time. The rooms were even worse—there was a constant damp, musty smell, and the humidity was unbearable. The air conditioner barely worked and made loud, unsettling noises throughout the night, which made it impossible to get any sleep. The breakfast was a complete joke—barely any choices, stale food, and what little there was looked unappetizing. Overall, this hotel was a disaster, and I wouldn’t recommend it to anyone, not even for a single night.

Had a lovely 3 night stay which allowed us 4 full days due to flight times. Myself and my son (21) stayed in a twin room which suited us for putting our heads down, showering and getting out and about. Clean towels and bedding changed and attended to every day. Pool area quiet and relaxed. Very quiet hotel (SMELLS LOVELY) Staff approachable and attentive. Breakfast which was included was fabulous with fresh fruit and local produce. We asked to have our room extended for our last day but was fully booked. Managed to extend to a 13h departure and luggage taken care of and still had full hotel facilities available to use. Nice location ( beach 5min walk). Supermarket (BIG Eroski) across road and fridge in room....