Courtyard Santa Rosa

The trip started out poorly because Trip.com's payment was invalid. We had to text your staff for close to an hour before we could check into our room, so were late meeting our family members for lunch. The women at the front desk were terrific and were doing everything they could - they weren't able to give us a key until the payment was straightened out. So we weren't very happy with Trio.com's service. How could something like this happen, where your payment wasn't valid? I would like a discount on my next trip due to that problem. Once we were in, the service was excellent. The room was clean and quiet. The bed was comfortable. The pool and hot tub were open until 10pm and were warm and clean. We loved soaking and swimming each evening after visiting with family. The only curve ball was that the firepit wasn't operable. A man said it was due to the weather, but it had been clear and dry so that didn't make sense. Therefore, we had to drink our Christmas Eve Prosecco (which we bought at the hotel snack bar!) in the room, since it was too cold to sit outside without a firepit. Outside of that, it was a terrific visit and we would stay again. We do hope that Trip.com makes good on the billing issue so we will use your site again.

Let me start with the people they are superb - couldn’t be more friendly and accommodating - but it doesn’t stop there. The hotel itself is spotless. It’s clean well maintained. It has a beautiful Starbucks and a great restaurant. I have to say in all it’s one of the best courtyards I’ve been to and believe me I’ve been to a lot anyway, kudos to all these people.

We visit the area frequently to visit family and usually stay here or the Hyatt across the street. I didn't book the Hyatt this time because of their junk fees for parking and amenities that used to be included with the price. I was surprised to learn that I am now being charged for parking here also. I was not informed at time of booking nor at check-in. This is not SF and it is wrong to be charging people to park in my opinion and I do not stay at such places if I can avoid it. Most places here do not charge a parking fee. One morning, the Friday after Thanksgiving, we found that there was water dripping down from the ceiling into our room. There was a leak in the room above us. It was leaking from near the fire sprinkler nozzle in the bathroom. They quickly got that under control. But the next night we were awakened by an earsplitting siren in the room at 1:30 a.m. It is designed so you must evacuate or go deaf. We all went outside and back in the lobby where no employees were present or telling the guests anything. The fire department showed up and they cleared the alarm and said we could return to our rooms, it was a false alarm. This could have been handled better by staff. I see another review mentioning poor response to emergencies. This is a clean and comfortable place to stay and the service is fine. The location is good for us. I just cannot get over the parking fees. How much did they spend installing automatic gates, and what's the payback period for that? Why nickel and dime your guests with junk fees? How soon before you raise it to $20?