Courtyard Santa Rosa

The trip started out poorly because Trip.com's payment was invalid. We had to text your staff for close to an hour before we could check into our room, so were late meeting our family members for lunch. The women at the front desk were terrific and were doing everything they could - they weren't able to give us a key until the payment was straightened out. So we weren't very happy with Trio.com's service. How could something like this happen, where your payment wasn't valid? I would like a discount on my next trip due to that problem. Once we were in, the service was excellent. The room was clean and quiet. The bed was comfortable. The pool and hot tub were open until 10pm and were warm and clean. We loved soaking and swimming each evening after visiting with family. The only curve ball was that the firepit wasn't operable. A man said it was due to the weather, but it had been clear and dry so that didn't make sense. Therefore, we had to drink our Christmas Eve Prosecco (which we bought at the hotel snack bar!) in the room, since it was too cold to sit outside without a firepit. Outside of that, it was a terrific visit and we would stay again. We do hope that Trip.com makes good on the billing issue so we will use your site again.

Just so-so I wanted to love this hotel, especially after all of the positive reviews. And seeing as though it has such a high rating. But my stay was just so-so. I realize these are first world problems, but I had paid for an upgraded room to have a better view, though at no point during check-in was I informed that painting was taking place and the windows were covered with tarps during my entire stay. I was not offered a refund for the extra fee I had paid. The bed and pillows were absolutely Heavenly, but what other reviews have failed to mention is how small the rooms are. This wouldn’t be an issue, except the beds are standard size, which left hardly any room to walk around with ease. My shins are all bruised up from this. The staff though, they were incredible and so very friendly and helpful.

Let me start with the people they are superb - couldn’t be more friendly and accommodating - but it doesn’t stop there. The hotel itself is spotless. It’s clean well maintained. It has a beautiful Starbucks and a great restaurant. I have to say in all it’s one of the best courtyards I’ve been to and believe me I’ve been to a lot anyway, kudos to all these people.