Hotel Mercury by Alegria

Parfait 👌👌👌👌

Hotel muy bien situado y calidad precio muy bueno

Lo mejor la comida, el resto les pueden quitar una estrella.

Unfortunately this hotel is is serious need of investment. Our room was extremely basic, the air conditioning was ineffective, the shower was all rusty and bath panel damaged and it was missing a bedside table. We requested another room and was told there was not a single room free, which we find hard to believe. We was told someone would bring up a bedside table; on our day of leaving the table had still not turned up. The evening entertainment was appalling, there was just a DJ inside, no outside space for any entertainment. The restaurant is inadequate in terms of size to cope with the demand. There are over 200 rooms in this hotel with only one main area to get food from, unlike in other hotels where there are different stations. We was queuing 20 minutes on one night to get to the main hot food/meat section. There was only 12 serving plates with hot food which is not a great variety, considering the size and star rating of this hotel. Maid service was poor, on 3 days our room was not cleaned. The maid knocked on at 9am asking to clean our room, to which I asked her to come back later, and she never did. The drinks selection for an all inclusive is terrible, there are 3 cocktails included in the all-inclusive. If you want Malibu and coke for example or any decent spirit with coke/lemonade, you have to pay extra. For a 4 star hotel this should not be the case. The pool floor is dirty and we did not see the pool get cleaned at any point of our holiday or testing the water throughout the day. The area around the pool is slimy and slippery and again this was not cleaned at any point during our visit. Every time we woke up, we had bites on the back of our legs and arms, there were flies around the pool area but the amount of bites potentially from flies would not have matched how many times we were bitten. I believe this is the condition of the mattress. We went in the last week of August running over into the first week of September. On the 1st September, construction works started outside the hotel at 8am, which was never advertised and were we made aware of prior to staying. This was a great view from our balcony plus great to listen to in the morning! There was heavy rain on one of the nights, and one of the lift shafts flooded, as well as the restaurant and gym. This suggests the lack of maintenance to the building which caused these areas to get flooded. Overall, this hotel has the potential to be good, as family have stayed at this hotel in previous years and it clearly has declined. It gets a lot of sun being on the end of the ***** but it needs serious investment throughout to bring it up to an attractive standard for holidaymakers. In no way can this hotel claim to be 4 stars, given its current state.

Absolutely horrendous. I’ll start with the Bad things. Firstly the workers clearly do not like the English. Secondly, we had an ant infestation and we keep killing the ants but they keep coming in and we don’t have any rubbish or anything but they are just there and it’s getting to the point where it’s annoying. Some good things are the pool. The circle pool is green though so I’d advise you not to go in that one. Also, the lifeguards. Don’t get me wrong I know they are tryna save peoples lives but it’s getting to the point where they are telling people off for the most ridiculous things. For example, I saw a girl jump in the pool normally and the lifeguard told her off for it !! Honestly I wouldn’t reccomend this place if you want ants and, oh god, don’t even get me started on some of the food. It’s that Bad one of the workers told Us to go to another place to eat! Wouldn’t recommend but if you want to come here then be prepared for this!! But overall we have had a good holiday.

Climatisation qui fuit sur l'armoire et les affaires, moisissures au plafond, porte fenêtre qui ne se ferme pas. Malgré plusieurs signalements à l'accueil, pas de changement de chambre et pas de réparations. Aucune réponse à mes mails pour geste commercial. À fuir.