أندروميدا فيلاز

I and my wife really like this place.Highly recommeded ✅✅

Even though it was before check-in time, they showed me to a room early for me while I was waiting. All staff are active and friendly. Above all, the breakfast and spa massage were fantastic.

Extremely rude staff, communal pool areas dirty and not enjoyable to sit in, as well as worst ‘buffet’ (that’s a stretch) breakfast I’ve ever had.

WOW what an incredible place to stay every member of staff are so polite friendly hoppy to help, we came for a family members wedding 16 of us and the chap bless he took all of our cases and delivered them to our rooms. We were a little bit apprehensive going due to having two young children 4 & 1 but they did everything to make sure they felt welcomed and was great they loved the Pool ( not used to cold pools but it was super refreshing) the rooms were clean tidy and smelt amazing 🤩 cleaned daily. Food breakfast nice variety different daily and lunch wow incredible. 10/10 for this hotel definitely on the list for coming back to. Especially for that view best in the caldera I would say . The pictures don’t do it justice hotel or the views

This was the worst stay of my life – dramatic conditions, no response from the hotel, and a real threat to my child’s health. On the second day we discovered cockroaches in the room, which was scandalous for a hotel of this class. The staff came at 11:00 p.m. to kill the bugs, offered to “clean up” and said we could stay in the room. We refused – my child was terrified, and we were moved to a room without a jacuzzi, without the amenities I had paid for. The reception staff were arrogant and did not even help us with our luggage. Then we were given another room – noisy, next to a utility room. A sleepless night, a child in tears, and the “jacuzzi” turned out to be a small paddling pool shared with 3 other rooms, with no private space at all. There was no parasol provided for my sister, who is ill with cancer – despite many requests, there was zero empathy. The culmination was the situation on July 22, when my child was ****** onto an unprotected grate in the jacuzzi. We had to pull him away by force. It ended with a hospital visit, X-ray, and an extensive subcutaneous hematoma. We reported it – only a staff member came with a spray for burns (!). No assistance, no reaction whatsoever. We had to change rooms 3 times, experiencing stress, pain, and danger to my child’s life. This stay was supposed to be a dream come true, but it was a nightmare. I do not recommend this place to anyone. The hotel does not meet any safety standards nor show honesty towards its guests.

The views are absolutely breathtaking! This hotel surpassed my expectations. I would definitely stay here again. There are 2 restaurants across the street (Dear Elie and Avocado) that are wonderful!