Old Castle Oia

This hotel is located on the edge of Oia town. There is a donkey path in front of the hotel, which smells a bit like donkey dung every day. However, the environment inside the hotel is good. You can see the sunset from the private balcony in the room. The layout and facilities in the room are satisfactory. Any hotel in the whole Oia town is very close to the Oia bus station. However, the service of this hotel is not proportional to the high-end price positioning of the hotel. My low score is for the hotel's service. When encountering special situations, the hotel's front-line staff has no authority to deal with customers' problems as quickly as possible, which leads to a very long time and energy cost for customers to wait for the results. The hotel service is very poor. When the porter carried my suitcase to the room, because the suitcase was lifted and put on the shoulder, the suitcase lever was not put down and then lifted. The lever was carried in a straight state, causing the suitcase lever to be crooked. Because my suitcase is a queen size, this will transfer the weight of the suitcase to the upper part of the lever. There is a long distance from the place where the suitcase is carried to the hotel. Because the hotel is on a cliff, it is necessary to go up and down the stairs constantly. The suitcase lever after moving to the room cannot be lowered normally. When I found out, I reported it to the hotel front desk as soon as possible, but the hotel did not deal with it, saying that the manager would come to see it the next day. After the manager came to see it the next day, there was no follow-up. Later, I learned that the hotel manager reported to the hotel headquarters, but the hotel headquarters was unwilling to compensate. I also reported it to the platform, but the platform and the hotel negotiated for many days without any results. The hotel headquarters had a very tough attitude and ignored it. I had to rush back to the hotel every day from 2 to 3 pm when the hotel manager was on duty during my sightseeing time. I also communicated with the hotel about the compensation for the suitcase, but the hotel manager had limited authority and could only report to the hotel headquarters again, which resulted in my few days of vacation in Santorini being completely invalidated. Every day when I opened my eyes, I responded to the platform's messages, just like going to work, not like a vacation. The hotel did not admit that the luggage handle was broken by the hotel staff during the transportation process, and asked me to produce evidence. I ask everyone who is in the mood to go on vacation. Who has the ability to foresee in advance that the luggage handle will be damaged during the transportation process? Who would record it in advance? When we checked out, the hotel exempted us from three days of breakfast for 60 euros. Later, when we were about to arrive at the port, the platform said that the hotel wanted us to go back. If we didn't go back to the hotel, it would not compensate for an ordinary suitcase. Isn't this intentional? They knew we had a lot of things to do and couldn't go back, but they said they would compensate us with a suitcase worth tens of euros that was sold in a normal street store. However, we had already checked out and booked boat tickets and hotels to other parts of Greece. We couldn't give up our next trip for a suitcase. We spent hundreds of dollars to buy our own suitcase. We had to take it upon ourselves that the handle of the suitcase was damaged. If there is no special situation, it is still good to stay in this hotel. If there is any special situation, don't expect the hotel to have high-end service value and high efficiency in handling problems.

Good reviews, no more words, the pictures are all taken at the door of the room, it's right to choose this one

The location and service were excellent. The sunset is beautiful and you can spend a very wonderful day. The hotel was very nice and the staff was kind and polite.