أبيسانتو سويتس آند سبا

This hotel was a lovely experience from the moment of check in until check out. The staff was so helpful and attended our every need! They were so friendly and knowledgeable about the island. Our room the Abyssanto Suite was amazing, clean, and perfect for our anniversary trip. There was flowers and rose petals when we checked in. Christian delivered our breakfast every morning and was so friendly and helpful. The breakfast was huge and delicious. I would definitely stay here again.

The one good thing about this place is the view — it really is beautiful. Unfortunately, the rest was disappointing. We couldn’t use the outside part of our room because every night there were ants. The steps are steep, slick, and have no railings, which feels unsafe, especially after a drink or two. The pool is tiny — about the size of two hot tubs — and sits directly in front of the main office, so it feels awkward being on display. Getting around isn’t terrible with a small store and a couple of restaurants nearby, but transportation is pricey. Rides cost $35–$45 one way, more at certain hours. Since there’s no beach on-site, you’ll need a taxi — about $70–$90 round trip. The staff experience was frustrating. Before arriving, I called about early check-in since our flight landed at 8 a.m. They said it was no problem, but when we got there, they wanted $50 an hour — $350 total — just to enter a room that was already ready. On top of that, we had to sit through a 20-minute sales pitch for extras like in-room dinners and massages, and the upselling continued almost daily, which was annoying. To make things worse, their pricing felt unreasonable. Something that cost $50 in cash jumped to $80 if paying with a credit card, which they blamed on “fees.” A 60% markup is just crazy. Overall, the view is great, but between the ants, unsafe steps, tiny pool, pushy sales tactics, and surprise fees, it simply wasn’t worth it.

Hello Really a nice hotel service and was great view was amazing. Only thing I didn’t like was when we were checking they tried selling us trips and excursions. Really best view in Cancun. They have rides to every spot on the island for a fair fee. Don’t miss you