زينون فيلوتيرا

Pros- Excellent location. Stunning Breathtaking caldera Views & friendly but minimal staff. Peaceful & quiet and away from mass of tourists. Buffet breakfast is plentiful and quick as its self service but a limited variety with no change and no hot food. Nice Jetted bathtub that you can sit in & watch sunset. Relaxing holiday and didn’t have many steps like most other hotels so good if you have mobility issues. Good location to get to Fira or Oia but be prepared for long uphill walks. Sunsets look different from different view points and the Sea Cons- Their kitchen is closed for 2 days every week and even when open its only from 3pm with limited bar food so never even bothered to try it. Didn’t see anyone else try it either. They are happy to order food for you but as no heating facilities available its cold food. Other restaurants are far away and taxi service is surprisingly costly. Uber doesn’t work here. Infrequent bus service though not far away. Limited vegetarian food everywhere. Noisy extractor fan in an otherwise large room. No shelves in bathroom.

WORST CUSTOMER SERVICE EVER! I was contacted by the hotel only 15 hours before my flight, informing me that the outdoor jaccuzi — the main reason I booked their property and chose it to celebrate my birthday — was suddenly out of order. Instead of offering a proper solution, they proposed a downgrade/move to another hotel (with no jaccuzi)/free dinner and drinks, even though I wasn’t traveling there to eat (and their restaurant has terrible reviews). The alternative options they offered were completely unacceptable, so I asked for a full refund and compensation, as I had to make a last-minute booking that cost me over €1,000 for 5 nights instead of €500. Shockingly, the hotel replied that compensation was “illegal”!( I HAVE PROOF OF OUR CONVERSATION) This experience completely ruined my birthday trip. I strongly recommend avoiding this hotel at all costs if you want a pleasant and reliable stay.

Excellent stay for us. The best is the staff. Really kind and helpful. The breakfast is great with a great selection of food. Please note the property is far from restaurants and shops. But quiet thanks to it.

The staff was very pleasent, the room was big and clean, the hole experience was perfect.

All the staff made us feel so welcome. Lovely hotel, great room - very relaxing. And the sunset view is spectacular.

The staff tried their best, most of them were nice but for the price I paid, I didn’t expect to see ants in my bed and have a problem finding space to park my car every time I had to move. Didn’t use the swimming pool because of restricted hours. The gym was so small, not tempting at all. Sauna should be turned on every time you decide to use it. Spa services are on demand only because the service is provided by a third party. So I wonder how they got their 5 stars. Breakfast is the same every single day. They even have it delivered every morning by a food supplier. The photos on ******* are very misleading: you think you have access to the beach with the photos of umbrellas on the sand, but these are pictures of beaches that are a 30 minute drive away from the hotel. Anyways, as I said, the staff tried their best to make our stay comfortable and pleasant, however the whole experience wasn’t worth the price paid. Many other hotels in the region offer better for the same price.