دبل تري باي هيلتون ساو باولو إيتايم

服務很好，需要刀叉也會幫忙找來

Outstanding location and exceptional staff. The only minor disappointment was not receiving the signature DoubleTree cookie during my three-day stay. Big shout-out to Pedro — fantastic bartender! And kudos to the front desk team for being so kind and welcoming

Excellent Stay – Highly Recommended! I had an excellent stay at the DoubleTree by Hilton São Paulo Itaim Bibi. The customer service was outstanding, and the team went above and beyond to ensure a comfortable and enjoyable experience. A very special thank you to Andressa, Antonio, Douglas, and Filipe, your attention to detail, helpfulness, and understanding truly made a difference. The hotel is located in a vibrant and very safe area, surrounded by a wide variety of affordable restaurants and bars. It’s also within walking distance of Iguatemi Shopping Centre and well-connected by public transport, making it easy to explore all of São Paulo. I highly recommend this hotel and look forward to staying here again!

Great location with everything you need in walking distance. The rooms are on the smaller side and definitely dated, especially the bathrooms, but the bed in very comfortable and service is great. Make sure to bring adapters for outlets. The breakfast every morning is fabulous and all the staff were very helpful and many were able to communicate in English. Overall great experience with no complaints

The hotel is located in the beautiful Itaim neighborhood, surrounded by excellent restaurants, bars, and shopping options. The entire front desk team was exceptionally friendly and helpful throughout my stay. Although I didn’t have a chance to use the pool or gym, as I was mostly at the hotel only late in the evening and during breakfast, I really enjoyed the breakfast experience. It was varied and generous, with freshly made omelets, a wide selection of fresh fruit, and several local specialties. I was upgraded to a suite-like room that appeared recently renovated. It was stylishly furnished, with a large, comfortable bed – overall a great space to relax. One small detail that bothered me a bit was the position of the air conditioning unit, which was placed directly above the bed. One issue I encountered was the noise from a large construction site located directly behind my room – unfortunately part of the hotel itself – which started quite early in the morning. I reported the matter to the front desk, first speaking to Felipe, who was especially attentive and kind. Shortly after, both Antonio and Douglas (the manager) reached out to me, offered a prompt and effective solution, and sincerely apologized. They personally supported me during the room change and followed up several times to ensure I was comfortable in the new room. This level of service and care truly stood out to me and turned an unfortunate situation into a very positive experience. All in all, a great and very personal hotel with outstanding service. I would definitely stay again.

Poor service hard to communicate food standard was good as before. No power on Sunday night for three hours and no back up generator for rooms