En Hotel Sapa

The staff are very accomodating. The room are clean even the hall way.

整體來說很不錯唷，可惜是第一天樓下一直唱歌到10:00衛生什麼都還行，依這個價錢算好了

Lần đầu tiên gặp 1 khách sạn hăm doạ khách hàng, hình ảnh phòng và view đăng trên mạng rất khác thực tế, lừa gạt tiền phòng của khách. Mọi người hãy cân nhắc trước khi đặt phòng để tránh phiền phức, không chỉ khách Việt Nam mà còn có nhiều khách nước ngoài bị gạt.

This is the worse hotel ever i stayed in Viet Nam. Room condition bad , view bad , and the Point is staff’s attitude and the Owner attitude so rude. They even threat me by called and email . So terrible for the hospitality. Warning this hotel for everyone if dont want to waste money like me.

Omg you better run away from this hotel if you dont want to lose your money and have terrible experience. I did not check carefully about this hotel review so i booked it for my family and me travel on Feb 2025. The room and all information are diffirent on their pictures online. They charge full money and after we leave the bad review on online they called and texted me with bad words and threat me that will show up my personal information on online..... So terrible OMG . This is the first time i get so scare experience like that.

Extremely Rude Staff & Terrible Customer Service I had an awful experience at EN HOTEL SAPA. At first, they seemed to treat guests well on the surface, but in reality, their service was incredibly poor. 1. Rude Staff & Unprofessional Behavior • The staff was extremely rude, and instead of resolving issues, they sent threatening messages to guests. This is completely unacceptable and shows a total lack of professionalism. • Hospitality should be about making guests feel comfortable, but here, they made us feel disrespected and unwelcome. 2. False Image vs. Reality • They act nice at first, but once you face a problem, their real attitude shows. They don’t care about guest satisfaction, only about maintaining a good appearance. 3. Unpleasant Stay & Poor Management • Instead of handling issues properly, they create more nonsense and excuses. • They don’t take responsibility for their mistakes, making the entire experience frustrating. Final Verdict: Avoid this hotel at all costs! There are many better options in Sapa with real hospitality. I highly recommend staying elsewhere to avoid the stress and disappointment we faced.