Lady Hill Sapa Resort

It is unfortuate we are having to write a negative review because we were really looking forward to our stay. Our room was beautiful and the check in process was smooth and staff were extremely friendly. Breakfast was a really good selection. However we booked this stay due to the spa facilities and we were extremely let down. On the first day we arrived late afternoon and went straight to the spa for a massage which was lovely and staff attentive. However the spa itself was unclean, there was a strong sewage smell and the changing room were dirty with wet towels everywhere, overflowing showers and general rubbish around. On the second day we headed up to use the gym and spa however the heated pool was broken, the sauna doors had been left open so no heat, the herbal pools had to amenities or plugs to fill the baths with. There was a queue of day guests getting refunds so we asked the manager if it was possible we could be compensated as we booked based on the spa facilities and both days hadn't been the best experiences. She told us no as we were not paying customers to the spa (even though we paid to stay two nights), she told us if she refunded us she would have to take wages from the staff or give up her wage. She said the spa was free so there was nothing to refund. We asked for a complaints email but she told us no as she feared for her job. She instead sent a fruit platter of three oranges and two apples to our room. This was unfortunate as the main reason we stayed here was for the spa use.

Location and view from the hotel as amazing. Staff were helpful. Unable to do early check-in coming from overnight bus was a bummer. Staff were generally helpful.

الفندق نظيف وجديد. الغرف واسعة مقارنةً بتلك التي أقمنا فيها في هانوي. أنا من الأشخاص الذين يُقدّرون المساحة، وهذا الفندق يُلبي معاييري. الحمام واسع أيضًا، ويحتوي على منطقة دش وحوض استحمام. كما أنه مُضاء جيدًا. تتوفر وسائل الراحة بجودة عالية. يقع الفندق على قمة التل مباشرةً. يتميز بإطلالة رائعة وخصوصية عالية. وهو قريب جدًا من المعالم السياحية الشهيرة المعروفة باسم فانسيبان. يقدم الفندق تشكيلة واسعة من وجبات الإفطار؛ من الأطباق المحلية إلى الغربية. قد يكون الوصول إلى الفندق صعبًا بسبب موقعه. ولكن يمكنك دائمًا طلب خدمة "GRAB" بتكلفة تتراوح بين 2 و5 دولارات سنغافورية فقط للوصول إلى المعالم السياحية. الموظفون متعاونون للغاية ومهذبون. سأزور هذا الفندق مرة أخرى بالتأكيد في المستقبل القريب.