فيرفيلد إن أند سويتس باي ماريوت موبايل سارالاند

I’ve stayed at this hotel several times and have always had a decent experience until now. I had a reservation scheduled for October 16–18, which I booked directly through my Marriott app. Around noon, I received an email (that I didn’t even see until later) saying my reservation was cancelled. A short time later, I received another email saying to disregard the previous message starting that my reservation was secured, paid for, and everything was fine. Then, not long after that, I received a third email from Manager Jolisa Vessel, stating that my reservation had been canceled, that my card had already been charged, but that I’d receive a refund. No real explanation. Just “sorry for the inconvenience.” This left me six hours away from home, traveling into town with no place to stay and no clear communication from the staff. When I called, the front desk representative, Ashley, was unable to offer much information besides saying they had overbooked. There was no compassion, no solution, and no accountability offered. I’m attaching the three emails for transparency: 1. The first email telling me my reservation was canceled. 2. The second email telling me to “disregard the previous message” because my booking was secured and paid. 3. The final email from Manager Jolisa Vessel abruptly canceling my stay and claiming I’d be refunded after already being charged. I’ve been a loyal guest and have chosen this hotel multiple times, but this experience was extremely unprofessional, disappointing, and stressful. Communication errors happen, but how a business responds makes all the difference and this time, the response fell far short of what’s expected from the Marriott brand.

Front desk clerk was very nice and efficient. The hotel was clean and comfortable. We had three in the room and there were four towel sets. More often than not there are only 2. All in all a good stay.

Great employees! Ginger and Vicki were very friendly and the most observant people I've ever met in a service industry like a motel. They noticed my ring, left to me by my father, and commented on its beauty. More than that, they noticed it was fitting a little loosely on my finger, and gave me advice so I could avoid losing it! Over the last several months I've lost 30 pounds and it does fit more loosely than in the past. Just great people, going above and beyond to serve customers like me.