Best Western Saranac Lake

Very over priced for the quality of what you get. Bad lighting in the room. TV hard to work. shower leaks, breakfast was minimal at best.

Friendly staff, good location. Room was clean. Bed was comfortable and hotel is really quiet. I got an amazing night's sleep! The smell of cleaning products was very strong upon arrival but the windows do open so we were able to get ventilation and it was fine after a few minutes. Signs of aging and definitely not fancy but a solid comfortable place to spend an evening.

When I showed up the hotel was dirty. The bathroom was filthy and shower had dirt all over it. Not one single person who worked there was the same person over my 4 day stay. Not one single employee had a name tag or wore a uniform. The room cleaners were only men. They didnt speak english and were hanging about the rooms listening to music but werent actually cleaning. I spoke to a lady who was checking out when I did and she said upon arrival her room was dirty, bedding not cleaned etc and a boy who was also checking out told me he had left his room a few times and locked the door and when he came back his room door was unlocked and open. When I arrived I asked the front desk how safe it was and he said it was safe, they have never had any issues. When I got to my room my window was unlocked and open. This window was bug enough for anyone to get in and out of. Housekeeping should be making sure windows and locked and shut before a guest comes into that room and the blinds should be open so people can see that its closed and the blind was shut most likely in hopes that we wouldnt check it but thankfully we knew enough to do so. I immediately did not feel safe. On my last night there I was sleeping and at 2am a man in his 50-60s and a younger boy 15-16 were trying to get into my hotel room. I woke up freaking out. It was just my mom and I and the man was able to get into our room. Luckly we had the latch on the door but the man used his hand to push the latch back to get into our room. We tried calling the front desk and there was no answer. I tried calling out to the police and operator and the main hotel line and the phone didnt work. I ended up calling the police from my cell phone and when they arrived they told me that my room was booked and that we shouldnt have been in there yet the hotel its self actually messed up and they shouldnt have had double booked the room. Had they actually double booked the room my key card wouldnt havent worked and it was still working. And the guy who tried to get into my room couldnt get in at first and tried a few times and had walked away and came back and tried again and then got in a second time. The girl who was at the front desk knew 2 females were in the room and she was about 20, she was in a baggy tshirt and track pants and slippers (running the midnight shift) and said claims she let the man in our room meanwhile she was never actually to be seen until the police came. The police couldnt do much and the man claimed he didn’t know someone was in the room. If there is a latch on the door Im not sure how you dont see that someone is in the room. Earlier that day the girl at the reception told me they didnt have any toilet paper and within a minute found me and myroom , not sure how she knew which room and handed me toilet paper. The girl knew I was a young female myself in the room and most likely assumed I was alone. She could have given this man any info and this could have been an inside job. I went

Definitely book somewhere else! The pool is not heated. The towels and bedding had brown stains on them. The shower had mold/mildew around the base of the pan. The breakfast syrup and juice was so watered down it had no flavor. For having all these issues, the price was not great. Pay more and stay somewhere nicer!

The property was an ideal lication for my stay.

Awesome town and place