ذا ريزيدنسز آت سيستا كي بيتش باي حيات فاكيشن كلوب

I am writing to formally lodge a complaint regarding my recent experience at your property, which is advertised as a luxury 4-star resort. Unfortunately, the conditions upon arrival were completely unacceptable, and my family and I were unable to proceed with our stay despite already paying approximately $4,000. When we attempted to check in, we were met with loud ongoing construction in the lobby. While waiting, another guest—who was pregnant and visibly upset—was crying at the front desk, saying that her family had been unable to sleep for three nights due to the noise. Despite this, we were told our room was not ready and were advised to wait at the beach. However, access to the beach was blocked by construction, forcing us to walk a long detour. When we finally arrived, we found broken beach chairs, no towels, and no service whatsoever. The pool area was also in terrible condition, with very limited service at the small bar and few available beverages. These conditions were nowhere near the standard expected of a 4-star resort. Given these circumstances, we felt it was impossible to stay and made the difficult decision to leave with our family of five before even checking into our room. Despite this, management refused to issue compensation and instead told us to wait an hour in the lobby before informing us that the matter would not be addressed until “next week”—during a holiday weekend, no less. We are therefore requesting a full refund of the $4,000 paid, as the resort failed to provide the accommodations and services promised at the time of booking. If this matter is not resolved promptly, we will be forced to escalate through our credit card company and other appropriate channels.

We had booked a stay, but upon arrival, we were met with loud construction noise that made it impossible for us to check in. This was not mentioned in any of the information we received prior to our arrival. Additionally, we noticed that the beach chairs and pool were falling apart, further contributing to our disappointment. We felt misled by the reviews and star ratings, which do not accurately reflect the current state of the property. During our brief time at the hotel, we witnessed multiple guests at the front desk expressing their frustrations regarding the construction noise. Unfortunately, the management was unable to provide any assistance or solutions. After just five minutes, we decided to leave and find alternative accommodations, which was a significant inconvenience given that we had already paid over $4,000 for our stay. We believe a full refund is warranted under these circumstances, as the conditions were not as advertised. We are also prepared to share our experience through reviews to ensure other potential guests are aware of the current state of the property. Multiple familes compaining at the front desk with no answers , what a scam they should be embarresedd to scam hard working familes

This place is a hidden Gem! We travelled around Florida on a Christmas road trip. We been from Orlando to Miami to Key West to Siesta Keys. When arriving we didn’t know what to expect, we had a 3 bed apartment which was the best apartment we’ve stayed in while being in Florida. It was clean modern and had everything from kitchen appliances, coffee machine with milk former. Each bed room was big, with all ensuite. Each bath room had a double sink, big shower and heated toilet seat. The external areas had table tennis, pool table, hot tub and pool. With shaded areas with tv’s, but also lawn games like corn throw. The beach was directly behind the apartment block, so easy to move around without getting in the car every two minutes. I’ve travelled the world, Hong Kong, Australia, West/east coast USA, Europe, and this was by fair one of the best apartments I’ve stayed at.

A beautiful resort right on Siesta Key beach. Rooms are spacious and very well appointed. It's always the highlight of the year to come here. A continental breakfast is served daily . Nice pool area and bar. 2nd floor has a fame and ping pong area.

Pretty good breakfast included till about 10am property is right on the beach. The rooms have good size cooler so you don’t need your own.

The two bedroom condo we stayed in was amazing! The bathrooms were huge and so were the showers with water coming from the ceiling of the shower, which I never experienced! Patrick, the Beach Attendant was very friendly and set up our lounge chairs and umbrellas. He also kept people that didn't stay at the hotel from setting up so our area of the beach was not crowded. The complimentary breakfast was good with a decent amount of protein options. My only complaint was all the pillows were too fluffy and my neck hurt trying to sleep on the one that I used. It was a little pricey but well worth it for all the extra amenities.