Mulu Marriott Resort & Spa

staff were very helpful and room was clean, and there is a complimentary shuttle service to the airport and national park, however there was no wifi in my room and the food could be much better

Had a short stay here over the long weekend. If you’re looking to unplugged this would be a good place to do so - the WiFi was not accessible in our room and the data was pretty weak. Apart from that, the not so good part was that the first day was full with power trips and the aircon was pretty warm. The second day was slightly better with the aircon working at full blast. The buffet was pretty good overall with an amazing selection. The service was a mix of very friendly staffs and staffs who did not even smile at all - especially this receptionist (name starts with O) who not only did not smile but even gave us with the most sarcastic answers when we asked her questions. She also did not send over a softcopy of invoice after checkout. Shout out to Anna (hope I got her name right!) who was so friendly and was always happily answering our questions - truly making our stay a better one.

The hotel is super beautiful surrounded by nature. They have a shuttle bus to the park and back. Just need to ask when you are ready. Also free shuttle from the airport. The swimming pool is really nice before pr after the tours at the park. The breakfast buffet is good and has everything even gluten free bread. The food at the restaurant is ok. We ate a lot at the park as they have more options of dishes and vegetables. Also the prices are more affordable. I would definitely go back.

The front desk service was excellent and very proactive. Others did well, too, with their friendly approaches. Overall, I was really satisfied and will come back.

The location is beautiful and so are the rooms. However, the service is awful. It took 40 minutes to check us in.The rooms have no wifi and the hotel is in a remote location with limited food options. The food at the hotel was avarage and a lot of the options were not available. The staff wasn’t helpful, they were sometimes rude and dismissive. Overall, I wouldn’t recommend it.

The resort is located in the rainforest, which provides free airport pickup, drop-off and the transport to the Mulu National Park entrance by mini lorry. Check in was fast by the friendly staffs and they will bring and assist you to the room. All the necessary amenities are provided in the room, and both the air con and water pressure are strong. Wifi is only available in public area, SIM card with telco Maxis can be used in the room…..like me.