XL Hotels - All Inclusive

The view of the hotel is amazing. The staff are great.. but I still won't go there again... the food is very poor and unsuccessful. no flavor. The bad smell of the dessert I bought is still in my nose.

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Vill man gå dit så är det nära havet och man får inte förvänta sig att koppla av utan man får göra det mesta servicen själv. Jag hade större rum som jag betalade för svit men fanns inget i kylen. Man får inte förvänta sig nåt om man ska dit som man får i en 5 star hotel. Inte många mat sorter man fick välja på. Liknar 3 star än 5.

Excellent rooms, impressive facade, grounds, pool and views wonderful. Given this we were surprised at the state of the sunbeds and some of the other furniture, even more so by the unavailability of the Internet anywhere except at reception. It was sometimes hard to escape the incessant music, particularly frustrating when you want to appreciate the wonderful views and the sounds of nature. Some of the staff were excellent, notably in the restaurant, and at reception, but the younger ones in particular seemed to be a lot more interested in their phones and chatting to each other than the clientele.

Our recent stay at this hotel was far from enjoyable. Despite receiving confirmation of an early check-in, our room was not ready upon arrival. The frustration began when we encountered the night staff who seemed to have no command of English, making communication virtually impossible. As a result, they provided us with a temporary room that left much to be desired. Unfortunately, our disappointment didn't end there. The following morning, our experience took a nosedive at breakfast. The food served was well below our expectations, with tasteless and unappetizing options that left us regretting our decision to dine at the hotel. All in all, this stay was marred by a lack of communication, a substandard room, and an unimpressive breakfast experience. We expected much more from this hotel and hope that these issues can be addressed for future guests.

The hotel is exaclty as previous travelers have described. First of all the rooms: there were some damages in the room: the fridge had mold and the shower head was broken, they have changed this the day after check in. Every night they cut off the water and when I had called the reception they turned it on (very strange). Secondly: The sunbeds around the pool are broken (called beforehand if they had changed the beds and they said yes, well they didn’t). Thirdly: the service in the restaurants: the waiters were rude and very unprofessional, they didn’t clean the tables (just wiped the table with the table cloth and than put the same table cloth back on table). They didn’t had enough staff so they were very slow with cleaning tables and shortage on cutlery. The food was okay (not many options but tasted good) but they didn’t refill the food so there was not enough for everyone. And after 21:00 they put very loud music, so dining quitly after 21:00 is not optional (mentioned to the staff to change the music but they did not and their response was also very rude), do not expect much from the beach bar as well not many drink options and the cups are not very clean. The views of the hotel are very nice and the rooms were clean. But thats very much it.