Kasa Jules Savannah

It was a step back in time with all the modern day conveniences. To be able to stay in a house built in 1870 on Bull St. with floor to ceiling windows looking out at Chippewa Sq.was amazing. The shower was powerful, the bed was cozy, and the decor absolutely comfortable. It would be nice to have stairs to the first floor, not just an elevator. And Friday and Saturday may be a bit more rowdy with McDonoughs Pub behind it. They do have complimentary earplugs, but we just used a sound machine to block it out. Would it stop me from staying again? ABSOLUTELY NOT! We look forward to coming and staying again! Also, you will need to find parking on your own, as it’s not offered.

My 12-year-old daughter and I arrived at their Airbnb located at 230 Bull Street in Savannah GA around 10:55 PM after a long, 7-hour drive, hoping for a smooth check-in, hot showers, and a good night’s rest. Instead, we experienced the most stressful and unnecessarily complicated check-in process I’ve ever encountered on Airbnb. When we arrived, the “Check-In Instructions” link was unavailable. I messaged the host and was told I hadn’t been assigned a room yet—despite having booked and paid for a specific room earlier that day. We sat outside the property in our car for quite some time, unsure of what to do, while watching what appeared to be multiple suspicious interactions take place just steps away from us. As a mom traveling with a child, this felt incredibly unsafe. After messaging and calling for help, I was told instructions would be emailed to me shortly. They never came. I called again and waited on hold for a long time before finally speaking to someone helpful, who stayed on the phone with me while trying multiple access codes to get us through the side gate. That didn’t work either—until several attempts later. Once we got through the gate, we encountered more access issues at the next door. When we finally made it inside, we waited for the elevator—which never opened because apparently it was out of order—while I stayed on the phone with support, exhausted and emotional. I was literally brought to tears on the phone as I sat on the ground with my daughter, not understanding how everything could go so wrong. Eventually, we were told to retrieve a key from a lockbox on a gate beneath the main entrance. After more fumbling through instructions, we were finally able to access the room—over an hour after we had arrived. It was nearly 3:00 AM before we were able to go to bed after showering. To try and “make it right,” I was offered a laughable $60 refund—barely 1/5 of what I paid. When I asked for a late check-out so we could recover from the ordeal, I was flatly denied. My daughter and I’s safety and well being are worth a lot more than a $60 refund! This experience was exhausting, frustrating, and simply unacceptable—especially for the price I paid. I expected a relaxing and safe experience for me and my daughter, and what I got instead was confusion, stress, and hours of lost sleep. Despite the room itself being beautiful, I will never book here again!

This was the most excellent stay. Perfect location, the room was gorgeous and had everything you needed. I was terribly disappointed that when we asked to check out one hour later due to our flight time, I was asked to pay $25 even after confirming that the room wasn’t even booked. After such a great stay that left a sour taste in my mouth. What happened to customer service?