Betsy R
June 20, 2025
The lady at the front desk informed us that the Elevator was broken. We requested a Double Queen Suite. All the Queen Suites were on the 2nd & 3rd floors. They gave us a room on the 2nd floor. The room was beautiful but the A/C wasn't working. The phone in the room wouldn't work so, my husband had to walk back down the steps to ask the lady for a different room. She would up giving us a room on the 3rd floor. When we walked through the door, the A/C off again (like the other room). Both rooms were MUSTY SMELLING because the A/C was off. It was 95° outside BTW. THE A/C did wind up working but, it took 2 hours for the room to get comfortable. I told the lady at the front desk that the room was SO HOT that it took my breath away. All she said was "You're in Savannah, GA. . . . that is how it is down here". In hindsight, we should have canceled and found a room somewhere else. We had A LOT of luggage and it hurt our backs dragging them up the steps.