Country Inn & Suites by Radisson, Savannah Airport, GA

The lady at the front desk informed us that the Elevator was broken. We requested a Double Queen Suite. All the Queen Suites were on the 2nd & 3rd floors. They gave us a room on the 2nd floor. The room was beautiful but the A/C wasn't working. The phone in the room wouldn't work so, my husband had to walk back down the steps to ask the lady for a different room. She would up giving us a room on the 3rd floor. When we walked through the door, the A/C off again (like the other room). Both rooms were MUSTY SMELLING because the A/C was off. It was 95° outside BTW. THE A/C did wind up working but, it took 2 hours for the room to get comfortable. I told the lady at the front desk that the room was SO HOT that it took my breath away. All she said was "You're in Savannah, GA. . . . that is how it is down here". In hindsight, we should have canceled and found a room somewhere else. We had A LOT of luggage and it hurt our backs dragging them up the steps.

Latanya was exceptionally kind and informative. She helped us become members and was curious helpful. The room was beautiful and clean. We did not have enough time to go to the pool, but we heard multiple families utilizing the pool space. And the morning breakfast was perfect.

We were traveling from Florida to CT and made our reservation while on the road. We called the hotel directly and were told we had reached the front desk when asked. Upon check in after a long day of travel, we were told the elevator was out of order and our room was on the second floor. We were offered to cancel the reservation at no charge. We were never told about the elevator being out when we initially booked the reservation over the phone. We felt it was too late to start searching for another hotel so we kept the reservation. The room was clean however the TV had no service. We spoke with the onsite manager to see if they could discount the room based on the experience we encountered. She said the owner does not allow them to give any discounts. We are disappointed that they were unwilling to discount our room.

As I traveled to the destination I received a phone call stating that a handicap accessible room was not available due to the elevator being out of order My husband is unable to walk and is in a wheelchair The vent cover in the bathroom was hanging open The pool area was just short of disgusting, no ambience, rusty outdoor bench is the only dry place to sit The hot tub looks dirty and the pool water is cloudy The handicap lift in the pool rusty The garbage can rusty One redeeming factor was the staff were nice and helpful The handicap issue is really the worst of all things Will never stay in this location ever again

I paid for a room and did not stay because I had to take the stairs to the 3rd floor. That was not going to happen elevator down keep the room never again

Disappointed So when I arrived, I was VERY DISAPPOINTED,that they told me they did not have bathtubs because when we booked the hotel, it said you have bathtubs , online. I also found out that the phones didn’t work so I couldn’t call the front desk at all, and a few other things were not working very well like the refrigerator wasn’t very cold and there was no freezer in the refrigerator. I will not be staying there again. The front desk people were very kind and I did appreciate that very much.