Ramada by Wyndham VetroBlu Scarborough Beach

Everything was ok. Pleasant experience checking in. Booked 2 nights for One Bedroom Business Queen which stated comes with 1 Queen and 1 Sofa Bed. We used the sofa bed as well as the heater was direct to it as we are chilling watching TV. The next day we were informed that there will be charges of $50 per night as the housekeeper found out that we use the sofa bed. This should be communicated earlier as there will be extra charge for using the sofa bed, else please don't state 1 Queen Bed and 1 Sofa Bed as part of the offering. Parking is limited. Can park by the roadside but please be precaution as it is very steep road.

The room we booked was one of the 3 bed split levels apartment. The price was very high. Unreasonably more expensive place than many lovely places we stayed around the world. No pool and very small gym. No common facilities. Don't bee fool with the image of a larger gym and roof terrace. That's for the residents. After I have asked what constitutes as the resident ( we stayed 10 days) the receptionist did not know. In a nutshell: place need a really good cleaning. It was filthy. There is a significant evidence of the poor maintenance. Chipped flooring. Permanent stains all over walls, floors. But there are uncleaned surfaces everywhere. Toilets, kitchen, bedrooms. There were hairs on the floor and accumulated multi-layered dust everywhere. The very first day we had reported it and they have sent someone to clean. It was only somewhat better. We actually asked for a mop. Other people we knew staying in this place shared the same concerns for the unclean rooms. Washed glassware was shockingly dirty and found hair amongst the plates. Over the Good Friday and Easter Sunday - no room services provide. That's ok, but please leave some towels, coffee pods for those days. Guys - for the price you are charging - This is NOT good.

I had not even been able to stay the 2 nights I had paid for as the hotel and Trip.com had both not had confirmed my stay properly and I was not refunded my money or even given my 2 nights stay they both are the worst client help ever possible hear of... I do not think this is a place id ever want to book to stay ever again.