Our two-night stay in the courtyard room was quite relaxing and enjoyable. The environment was lovely, the restaurant served delicious food, and there's a spot for fishing. Although the courtyard was small, it was very cozy to sit in and perfect for taking photos. The butler service was excellent; they were always responsive and answered all our questions. During the holiday season, it was evident that the staff were working very hard. My family had a good rest, and the children had a great time, so overall, I gave it a positive rating.
However! Compared to other guesthouses of similar or even lower price points, when fully booked, their capacity to handle guests clearly fell short. For example, our room was still being cleaned close to the 3 PM check-in time. During check-in, the staff were so busy they couldn't even offer water. There was also a lack of staff guidance from parking to check-in and luggage assistance. At 9 PM, the hot water ran out halfway through my shower, forcing a cold one, and there was no prior warning that this could be an issue (I reported it to the butler, but received no follow-up beyond an apology). At dinner, many guests at the restaurant were kept waiting for their dishes. The layout of the courtyard room wasn't very practical; one side of the electric screen curtain was broken, and there were quite a few mosquitoes. Although I asked the butler for insect repellent, it really should have been provided proactively.
It was also a bit disappointing that the complimentary 'goodnight sweet soup' had to be picked up from the restaurant. Information about activities at the activity center was only available upon direct inquiry. The painted fan activity advertised was no longer available, yet it was still listed on the blackboard and promoted online. In reality, there weren't many activities to do.
If service quality cannot be guaranteed, why not open fewer rooms and focus more on service quality? I hope the hotel management considers improvements for the future. Overall, I found it acceptable, but it didn't quite live up to the hype, especially considering the value for money during the holiday season.
"Our two-night stay in the courtyard room was quite relaxing and enjoyable. The environment was lovely, the restaurant served delicious food, and there's a spot for fishing. Although the courtyard was small, it was very cozy to sit in and perfect for taking photos. The butler service was excellent; they were always responsive and answered all our questions. During the holiday season, it was evident that the staff were working very hard. My family had a good rest, and the children had a great time, so overall, I gave it a positive rating.
However! Compared to other guesthouses of similar or even lower price points, when fully booked, their capacity to handle guests clearly fell short. For example, our room was still being cleaned close to the 3 PM check-in time. During check-in, the staff were so busy they couldn't even offer water. There was also a lack of staff guidance from parking to check-in and luggage assistance. At 9 PM, the hot water ran out halfway through my shower, forcing a cold one, and there was no prior warning that this could be an issue (I reported it to the butler, but received no follow-up beyond an apology). At dinner, many guests at the restaurant were kept waiting for their dishes. The layout of the courtyard room wasn't very practical; one side of the electric screen curtain was broken, and there were quite a few mosquitoes. Although I asked the butler for insect repellent, it really should have been provided proactively.
It was also a bit disappointing that the complimentary 'goodnight sweet soup' had to be picked up from the restaurant. Information about activities at the activity center was only available upon direct inquiry. The painted fan activity advertised was no longer available, yet it was still listed on the blackboard and promoted online. In reality, there weren't many activities to do.
If service quality cannot be guaranteed, why not open fewer rooms and focus more on service quality? I hope the hotel management considers improvements for the future. Overall, I found it acceptable, but it didn't quite live up to the hype, especially considering the value for money during the holiday season."