MainStay Suites Chicago Schaumburg

I was in Schaumburg for a 2 Day conference and chose to stay at a more cost effective location since I was traveling alone and really just needed a decent place to stay. Upon arrival, I was greeted and given my key cards. I drove towards the side door as it was closer to the elevator. Not the hotels fault I guess, but people were smoking in areas I know weren’t designated for smoking. The 2nd floor ***** of ***. I am grateful it wasn’t coming from my room, however: the assigned room did not smell clean at all. I did bring cleaning sprays from home just in case, the room wasn’t clean. I had to wipe the counters , desk and sink top off. They were dirty and sticky to the touch. I was going to ask for staff to come up and check the room but decided not to do that. The next morning I went to the front desk to ask that Housekeeping not clean until I left. Front desk staff was on the cellular device and I had to get his attention. He was nice and courteous but told me that rooms were cleaned once per week. Guess that’s why my assigned room smells the way. While I am an avid dog lover, the dogs coming out the exit when I tried to enter were huge. This gentleman had two and could hardly control them. Nevertheless, you get what you pay for so I can’t be too upset. I just don’t recall this chain being so lax about the amenities, staff professionalism-and cleanliness.

You get what you pay for. No complaints.

Worn furnishings/carpet in room. Large rooms. Awakened several times in the night by pounding on ajoining wall. Comfortable bed. Nice dinette.

We had only one set of towels for 2. I went to get the another towel but was told they don't give new towel without replace with dirty one.(I agued at front and finally he gave a one towel) I hope the hotel don't think I took towels from room. No hair dryer though.

Building was run down, room stuck in 90’s - bathroom door did not close…. My toddler kept going in the bathroom because a simple door wouldn’t shut. Place had sketchy people hanging around, definitely do not recommend for families or solo travel. Place has seen much better days, also no breakfast in this day and age even extended stay has basic breakfast.

I will never come back here again carpet is sticky can't walk barely on my foot.