Hampton Inn Scranton at Montage Mountain

The staff was really friendly, courteous and knowledgeable. Excellent in that customer service area. The price for the mountain view was overpriced. Couldn’t really see anything. Save the money and skip the mountain view. The breakfast was ok. The bathroom was small with no exhaust fan. The beds were comfortable. The tv selection was subpar maybe 10 channels.

I checked in on my phone and picked a room. Went into hotel and asked for physical room key for the husband. We then went to our room and threw our luggage down. After driving 8 hours to the hotel both of us needed to use the restroom. I walked into the bathroom and the toilet seat was up and the toilet had been USED and NOT flushed. Not a little used. ALOT used. I don’t know how else to say it. Stuffed with crap and TP. I immediately walked out of the bathroom and told my husband to grab our things and we were not staying in this room. We hadn’t even sat down anywhere in this room yet. That’s how fast this happened. We went downstairs to talk to desk and get a different room. I explained to the lady what the issue was and she said “well we have maintenance here so I will let them know”. While I was getting new keys for the new room my husband used the bathroom in the lobby. He returned and I asked him to wait at the desk for the keys as I still had not used the bathroom. I went to the ladies room in the lobby. There was no toilet paper. Luckily there were tissues nearby. Then went to wash my hands and no paper towels! I again had to use tissues to dry my hands. Not an easy task. I told the desk about the lobby situation and she said” yeah, been there! You use whatever you need to” It just seemed like it all was no big deal for them

Nice convenient quiet location near the interstate. Good number of eateries in close proximity.