هيلتون سكرانتون آند كونفررانس سينتر

酒店不錯，推薦

It’s clean. So if you’re looking for a place to stay, it is clean. The kitchen staff couldn’t be nicer. Front desk staff is meh. Diamond members enjoy breakfast for free, which is something that the front desk should have told me about when I checked in. There’s no bell service, so you’ll have to get your own bags up to your room. There’s no valet - you have to self park in the garage next door (but the Hilton will stamp your ticket so you can go in and out). The hallways and elevator banks look like a hospital. I kept listening for the hospital “beep, beep.” The room itself was quite shabby. Peeling wallpaper, peeling paint, stains on the ceiling. I get that it’s a tough spot and probably not seeing a ton of business. But at some point, you have to do something about the wallpaper and paint.

HORRIBLE EXPERIENCE!!!!! I wouldn’t recommend staying here at all. Our room was booked over a week in advance as a King bed room as we had an event that day. We show up and we are sent upstairs to a room with two small beds! We thought It must have been a mistake but then after going downstairs, to our surprise, they knew that wasnt the room we booked and it was “all they had.” Following this the night time auditor Justin, told us they were fully booked for the night and there was NOTHING they could do! According to him there wasn’t a single one bed room for us, even though online showed many available rooms available to book. No one ever called to let us know our room was not available, they instead thought it was a better idea for us to show up and send us up still NOT telling us. It was a bait and switch situation. It was disgraceful that we couldn’t even stay in the room we booked. We also called in TWICE in the same day to confirm our check in time! SO UNHELPFUL AND NOT FRIENDLY TO CUSTOMERS. ENDED UP LEAVING AND STAYED ELSEWHERE

Great value for the money. Staff was great. Breakfast was good and reasonably priced. Our room was clean. There were stains on one of our pillowcases and mold in the bathroom. We also didn't have any towels, but they quickly rectified what they could. We definitely stay again.

I would highly recommend this place, I am there almost every month on a business visit, and this is one of the best branches of Hilton I have visited mainly in regard to person to person interaction and the impeccable service. Two people I would like to very positively commend are Angie in the breakfast section of the restaurant and Emily at the front desk. Angie has gone above and beyond to make all the guests feel comfortable, is very perceptive with people’s needs and just very kind hearted. Her attitude of service and helpfulness are beyond compare. The same goes for Emily at the front desk, and it’s people like these who make this place very special.

Place was good nothing to see around no place to go, not restaurants , they don’t give breakfast which is dissapointed