Scrub Island Resort, Spa & Marina

I'm not on the property yet; this will be my second time. It's breathtaking! This time I want to write about the Spa. I had the pleasure of speaking with Arun, who corrected my online booking error by creating a new request for the right date and time. He was a pleasure to speak with; he took his time to understand my issue. Arun displayed excellent customer service. I'm looking forward to spa experience because I know it will be special.

This was our 2nd visit to Scrub Island Resort since July 2024. Our Deluxe 1-BR Suite overlooking the marina was beautiful, comfortable and well maintained by the Housekeeping Staff! Transport service to North Shore Beach and by ferry to and from Trellis Bay was efficient and courteous! Ramona at One Shoe Beach Bar and Junior on the Ferry always provided excellent service with a “Can Do” attitude! This IS a Beautiful place! Sadly though, I have to agree with several other Reviewers who discovered complacent if not lackadaisical attitudes toward guests in the area of hospitality and restaurant/bar service! Apparently hiring is done on a basis of urgency to fill staff positions with hopes of training them afterwards! This IS NOT WORKING!! Also, the multiple extra fees that show up on the final check out statement that are not revealed during the booking process is just wrong. (Daily Resort Fees and Daily Room Service Fees when we never ordered anything from Room Service is hard to understand). Sure, I CAN accept the 20% SVC CHG on all Restaurant charges to be split among the food service staff, but this seems to only serve to facilitate a mediocre attitude among the staff who deal directly with the guests! Not sure what the answer is ~ perhaps bringing in Mel Robbins for a weekend of coaching in the offseason. I’ll probably not be back unless I hear of more JOY in the staff interactions with the guests…”Let them!”

We stayed at Scrub Island in June 2025. It was the 7-night of a 10-night bareboat charter, so we stayed on the dock. This gave us access to the pools, restaurants, marina store, small grocery store, and even the gym. Shakudo greeted my family of six at the dock. He was a fantastic resource, helping us get the boat safely in place and introducing us to all of the amenities. Of all the dockmasters we've interacted with, he went out of his way to make us feel welcome. This is our third time, over 10 years staying at this facility. They are an oasis in the middle of the trip. This time, we had to get two family members to the airport the following afternoon. A great free shuttle boat from the Scrub Island dock, right over to the airport.

This is a resort experience you do not want to miss. While on site we visited, the pools, beach area, and dining. Everything was top notch. The real service come into play after leaving the resort. I misplaced a bag in the airport with Scrub hats and shirts etc... I called Scrub and Ms. Candice Bryan not only sent video but confirmed sizes and made sure I had what I needed, service with a smile. This is the BVI resort.

The property was great. The only concern we had was dinner at Cardamon (the nicest restaurant) the hostess and server were not friendly and seemed put out by our presence. The person working the Hut for use of kyaks not very helpful on where to go for snorkeling. Staff at the pool bar and concierge and check-in were great!

We were very excited to visit Scrub Island for a night on our vacation. While everything was fine, the staff very friendly and the food ok the general vibe of the place is tired. For the price I am shocked that it is rated 4.5 stars. You can def do better for $1200 a night!