Scrub Island Resort, Spa & Marina

This was our 2nd visit to Scrub Island Resort since July 2024. Our Deluxe 1-BR Suite overlooking the marina was beautiful, comfortable and well maintained by the Housekeeping Staff! Transport service to North Shore Beach and by ferry to and from Trellis Bay was efficient and courteous! Ramona at One Shoe Beach Bar and Junior on the Ferry always provided excellent service with a “Can Do” attitude! This IS a Beautiful place! Sadly though, I have to agree with several other Reviewers who discovered complacent if not lackadaisical attitudes toward guests in the area of hospitality and restaurant/bar service! Apparently hiring is done on a basis of urgency to fill staff positions with hopes of training them afterwards! This IS NOT WORKING!! Also, the multiple extra fees that show up on the final check out statement that are not revealed during the booking process is just wrong. (Daily Resort Fees and Daily Room Service Fees when we never ordered anything from Room Service is hard to understand). Sure, I CAN accept the 20% SVC CHG on all Restaurant charges to be split among the food service staff, but this seems to only serve to facilitate a mediocre attitude among the staff who deal directly with the guests! Not sure what the answer is ~ perhaps bringing in Mel Robbins for a weekend of coaching in the offseason. I’ll probably not be back unless I hear of more JOY in the staff interactions with the guests…”Let them!”

We stayed here two nights in an OV king and were pleased. We had looked at this many times when a Marriott property and stayed this trip when transferring between VG and Tortola. The ferry trips were included and on time and also included a stop at their Marina Cay for a lobster lunch. Housekeeping was terrific as were the bellmen. We dined at Cardamom for breakfasts and dinners and they were fine. The North beach was nicer than the marina side though neither great. At least the main pool had a hot plunge pool. We were happy with our stay though think it best for short stopovers.

The hotel was at 40% occupancy per front desk. Their restaurant was only the Donovan’s Reef (bar) at pool. VERY limited menu. Mostly bar food. They said it was on website. That is not true. I’ve been all over the website as have my friends and we don’t see anything about this. The gym equipment doesn’t work. Old and dilapidated. Took almost 45” to get eggs for breakfast this morning. One other party in restaurant. Holes in the curtains in room. Lights in palm trees disconnected and inoperable. Main restaurant not open though not stated on website. They told us upon arrival that Wednesday was festival night but our friend called night before and they told him it wasn’t happening yet. Website flyer page doesn’t specify at all. It isn’t happening. Staff seems to be ill equipped to answer questions. They also need to clean up their website with current information to clarify for high and low season offerings. I would not return here. It is cost for first class prices and not first class experience. We will go to Bitter End next time.

This Marina was great, all the amenities you get with your slip, amazing! The pools are wonderful as well as the work out center. The pools bar was fun and lots to do as far as games and entertainment throughout the day. It is a nice place to stop mid trip to get to some clean showers and fun activities.

We were very excited to visit Scrub Island for a night on our vacation. While everything was fine, the staff very friendly and the food ok the general vibe of the place is tired. For the price I am shocked that it is rated 4.5 stars. You can def do better for $1200 a night!

Amazing time! We spent a night mid week on our charter. The marina was great. We did however get a very narrow spot , for first time captains I would recommend having the staff come aboard. We spent the day swimming at the pools and took the shuttle to the other beach. The other beach was currently under construction and had a very small pool. My family did however love the water slide at the main pool, and thought it was so fun that the pool never closes( warning it may be noisy for hotel guests). The market had a wonderful selection and helpful staff. Make sure to take advantage of the free water taxi to trellis bay and marina key. It was wonderful that the paddle boats and kayaks are included with your stay . Can’t wait to come back!