Red Lion Inn & Suites Seaside

Wow.. I have never seen such a filthy and nasty facility, I had let my kids book a spaces for while visiting the seaside for vacation. The front desk ladies looked not so clean..(Front Desk) The chubby lady at the front desk kept whispering at the other skinnier lady whenever asked a question, zero customer service. not sure what they were discussing, we were booked for a large 3 beds but instead we were given a small room with two small beds. As we walked in the rooms we were greeted by number of roaches. I had booked for couple days.. after the night of checking in.. i decided to book a vacation home.. left the dirty nasty Red lion the next the day and never returned to finished my stay. Ladies at the front desk were not helpful didn't even bother to look into my concern. Please avoid this place completely unless you enjoy a bug friend.

We had so many issues with this hotel it's hard to know where to begin. Number one is the price for the dilapidated condition of this hotel. It's rating of " fair" is generous. I have stayed at a lot of Red Lion's and this one is a fail. They claim the spa is under maintenance and show photos of it, but my photos show it quite different, and the sauna had a padlock on it. The worst of all was the nail sticking point up through the plywood bed platform. We did not discover this until our third night and were horrified to discover it. We were traveling with a toddler and an infant. On the day we discovered it we had other family with 2 toddlers stop in. We feel fortunate no one was hurt I forgot to take a picture of the smoke alarm dangling from the ceiling, especiallyin the light that we were rudely sent away because we were an hour and 15 minutes early. The housekeeping crew that prevented our arrival surely had time to notice both the nail and the smoke alarm,but failed to look after the safety of their guests. I realize it is Seaside but at the price tag of this room the very lesst I would expect is making sure it is safe, especially having been aware we were traveling with small children. Red Lion should compensate me and please don't stay here.

I'm sorry to say that I was disappointed with my visit. The hotel definitely needs some MAJOR TLC - everywhere! Pros: beds and linens were clean. General appearance of the room was clean - beds made, pillows fluffed, no garbage on floor, nothing on counters, sinks or in tub. Supplies were well stocked - lotion, soap, face wash napkins, shampoo and conditioner. All appliances worked. Heating and Cooling in the room was great! Cons: Maintenance needed on doors. Door to room on main level facing outside parking lot had weather stripping missing. Door to bathroom had water damage at the bottom. Bathroom started smelling like mold or something when we turned on the hot water to shower. Shower curtain needs a good disinfecting. Pool was shut down due to cleaning for longer than they said. Hot tub is cemented over!!! No pic or anything showed this!!! This was a main reason we booked here. Tiles missing in the pool room. Personal observations - staff looked shocked when I walked in... no greeting - 4 people at the counter and no one greeted me... just "Name on reservation". I thought it was me...so I tried to be kind and smile. Nothing in return. Came back next day to ask for towels because we didn't know the room would not be cleaned unless we requested it. Walked up to the counter with two people there, greeted them and stated my situation - still no greeting... one person behind the counter pointed at a sign and said "Yeah, you have to ask for it". Asked for towels and was told they would bring some.. nothing was ever brought to our room or communicated. Overall - I would suggest they update their site to list current amenities available. I would also suggest they list their "no room cleaning policy" in a better spot and put it on the site. I would suggest they have maintenance do some up-keep on the property. I would also suggest some customer service training.

The helpful staff was kind and check in was easy, with an all night front desk. The room was larger than I expected with plenty of soaps and even lotion. Good amenities and breakfast too boot! Great price, will be coming back

Horrible hotel room looked like a crime scene place charged the card for 358 for some reason the 175 4 times for one night wife has been on hold for 2 hours and I tried to call and they won't answer the phone

Well the one thing I can honestly say is that the front desk gal is amazing! Chrissy sets that hotel apart from any other Hotel I've been to in my 57 years. Her cheery disposition is what caught my attention. Paired with the professionalism she exudes even when disgruntled guests are complaining (her lobby filled to the brim with guests checking in and checking out) was far beyond the norm, to be real!! Watching the way she interacts with others really made me step back, breathe deep and and rest comfortably in the knowing, that the good folks on this crazy mixed up planet we all call home....Still do exist. Thanks Chrissy!!!! And thanks Redlion I'll be back