Cresta Bosele Hotel

Great and friendly staff, good location. Hotel requires maintenance and general upkeep as the appearance is "tired"

Cresta Bosele is conveniently located in town giving easy access to the town center and shops for necessities. The staff is do efficient and friendly. And I must say, very clean and neatly dressed in branded company clothing. I loved that. The food is fresh every time with the chef ready to greet you every morning with a smile. And the staff at the restaurant are eager to assist and always on point. The laundry team, ooh!, i run out of words every time I think about them, best service ever, and delivery in the shortest time. The facility also has a gym room accessible for free by guests at any time. That allowed me to unwind after a long day and trip around the country.

The rooms are in a state of severe disrepair, with clear signs of neglect and a lack of proper maintenance. The overall environment feels more like a run-down establishment than a supposedly reputable hotel. The bathrooms, in particular, were a disaster. They are not only cramped and uncomfortable, but the poor maintenance made them even worse. It’s obvious that the management has put no effort into keeping the facilities up to standard. Additionally, it became painfully clear that cost-cutting measures were being prioritized over guest experience. Basic amenities like coffee were unavailable during both of my stays, with staff claiming that it was “finished”—something that simply should not happen in any hotel, especially one of Cresta's supposed caliber. Even the towels were being limited to a mere two, which is absurd for a hotel that should be offering guests a comfortable and well-serviced experience.