St James Hotel Selma

We had the worst experience at this property!! We were there for a wedding. Upon arrival waited 15-20 with no one at the front desk. They arrived, check us in & we headed to the room. Not even asking if needed help with the bags. Got to the room the keys didn't work. Went back down, still didn't work, 3rd time staff came up, they couldn't get so the man said he would come back with the keys. 30 min later I walked down to find him relaxing on a sofa in a room off from the lobby saying I was coming up soon! Got inside the room to find blood on the curtains & spots on mattress & it was just gross. Toilet paper had barely any on the roll so this was used. Before we left for the wedding I asked for another room. She said nothing available but would make sure. After the wedding I checked again telling her about the blood on curtains, she said she would get our room maybe 1/2 off. We went back to the room & wanted to shower, not one towel not a hand towel, nothing! The next morning we packed & left at 7am leaving name & phone number asking for the manger to call me. Nothing. Sunday I got charged full price. Call again, leaving a message for manager. Nothing. No call on Monday. Called back Tuesday and left another message ( with an employee again ). I also asked for the regional managers number but she said she didn't know who that would be but would tell manager to call me. Nothing! This is unacceptable!

The hotel itself is amazing, the staff is friendly and the view inside the courtyard and from the balcony were historically breathtaking.

Although there was a heavy gas smell as we walked to our rooms, we were told, "No problem. It's only in the courtyard." The rooms surrounded the courtyard so, indeed, it was a problem. Although we were told breakfast came with the room, there was no breakfast available nor were we given any credit. No working TV. No TV remote. No working telephone. No one at checkout. Room keys expired before we checked out. The incidental charges of $50/room times 2 rooms ($100) were not used but still charged so I need to notify my credit card about having them removed. Hotel was being closed for renovations as we checked out.