مراجعاتMabul Water Bungalows

非常好的體驗

還有待提高，有點跟不上節奏。可以參考國內雲南酒店管家服務，這邊的服務等於沒有服務 讓住客自生自滅

Amazing location , beautiful setting , wonderful staff, great snorkelling, delicious food. We stayed in the bougain villa it was spacious and luxurious. We loved spotting turtles and other marine life from our balcony..we were well looked after also on our snorkeling trip- so much to see! Booking the trip through trip.com was great also, excelkent communication- thank you

Had a really good stay here!!! From the boat transfer from Semporna Jetty to the resort, the staff were very attentive and helpful. Upon arrival at the Water Bungalow, I was welcomed with a welcome drink and a brief introduction and orientation of the facilities and the amenities was given by Jasni. Loved the spacious room and the stay was very comfortable. Sea nomads come by daily and offer coconuts and fresh seafood. If you are willing to buy they will be very happy; if you are not keen, just decline politely and they will leave you alone. Meals here were great, there was a variety of mains, fruits and desserts available. The compound is also very beautiful and the view is breathtaking at every corner. Indeed more expensive, but you are paying for the resort being in one of the best locations. They also provide diving and snorkelling services. The Water Bungalow Housereef is a divers heaven and it has many interesting pelagic animals to see. Truly loved my stay here and I believe I will be back.

Excellent place! Everything is same in reality as in the brochure. The staff is very familiar, the food, bungalows, the excursion are perfect, well organized. The snorkelling tours by boat included in the price 3 times a day. That was the best snorkelling place for us in the last years including the Maldiv island.

Mabul water bungalows is a beautiful setting for pictures. The water bungalows are clean with big balconies to relax on. The toilets in the rooms barely have a flushing system & the toilets around the water bungalows are mostly squat toilets. The snorkel areas on the island & on the nearby islands that the boat & dive guides take you to, are below average. Extremely poor visibility in the water & the area that the dive guides took us to was full of jellyfish. No warning was given that this area was full of jellyfish & we were stung multiple times. The dive masters were not the slightest bit concerned that we were stung by jellyfish, & instead laughed at our concern about the vast amount of jellyfish in the area that we were swimming in. The guide who took us to the snorel area was fantastic and he made us feel safe & looked after, unfortunately I didn’t get his name. If you are going here for snorkeling, take your own snorkel mask. My friend intended to hire the snorkel mask & it was so disgusting, all chewed & not disinfected. When we asked if the masks were cleaned after use, the two ladies in the shop laughed at us & told us to wash it ourselves. The resort is overcrowded with Chinese people with horrendous eating habits. At meal time it is a fight among them to see who can pile their plate the highest with all the food. The food is aimed at a Chinese palette only. There’s no Malay, American or Western style food. The only positive is that we lost weight during our stay here. The food has no variety whatsoever & you have no hope if you are vegetarian. There is no where to eat outside of the restaurant & no where to order food if you feel hungry out-with meal times. There is no option for room service. On a leaflet for the island it states there is a fresh bakery for pastries & fresh pizzas, that is a complete lie, there is none of that. We felt ripped off as this accommodation is not good value for money at all, the price point is way too high for what it is. They also expect you to tip everyone when really the owner who is making all this money from the high price for the stay, should be paying their staff accordingly. Most of the staff are lovely & are working hard, but the service is not that of a luxury resort. The spa was great & we had some really good massages there, the staff at the spa are amazing & we really enjoyed our time there. The transfer from the airport on arrival & then again on departure was seamless & timely. This resort has huge potential.

優點：MBW硬件沒得説，水屋非常贊！強烈建議升級住Breneo Villa，加錢不多，體驗好多了。浮潛非常贊，看到很多海龜。儘量多參加出海浮潛，雖然酒店碼頭附近浮潛也不錯。整個酒店區域景色一流，不輸馬代。 缺點：酒店接待人員（一個自稱悠悠的華人）入住接待非常敷衍，催着叫我們簽署一堆文件，然後就急着把我們打發了。全程沒有任何被歡迎的感覺。給我的感覺她甚至不像酒店工作人員，風格更像是國內帶旅行團的導遊… 食物很一般，樣數少，勉強能吃飽的水平吧。餐廳衞生條件也比較差，餐桌打掃非常敷衍，地面上的食物殘渣（也鄙視一下把食物掉在地上的住客）則根本不打掃。餐具也有不少沒洗乾淨…另一個就是酒店白天會接待遊客進入酒店區域，有點嘈雜。當然這個是在預訂時就知道的。 總體感覺景色5星，硬件5星，浮潛4星（扣掉的一星是因為最後一次出浮潛可能是資源不夠了，安排我們和旅行團一起出海，到了一個看滿是漂浮垃圾的海域，衹浮潛了不到半個小時就回來了），服務3星（及格都很勉強，對不起硬件）

~ The service was good and the staff were friendly - The room is big, clean and with nice view - The snorkeling was included in the package. ~ Mabul provided spa and massage service ~ Mabul - room with TV and Wifi - Mabul provided crystal transparent kayak for photography without extra charges. Unless you want to play the kayak only need to pay. If only for photography no need extra charges. - There is a small playground for children. ~ Mabul with better lighting at night ~ Mabul provided a lot of photo spot for instagram *But Mabul is more crowded during day time as many outsider visitors came to visit. A bit noisy during day time.

It’s about 45 minutes by boat from Semporna. The units are built on stilts on shallow clear water. Beautiful flowers were everywhere and it gave the impression of a wonderland. On arrival we were briefed by a person in charge and he gave us a detailed description of the amenities in the resort. He also took us to all the areas and facilities available. The water bungalows are connected by bridges and it was a pleasure to walk around. The water was crystal clear and we could see fishes, star fishes and turtles. Rooms were clean and equipped with all basic necessities. The housekeepers and workers were helpful and friendly. We do not expect the food to be like 5 star hotels but it was well prepared and adequate with plenty of seafood. There were trainers to help those who wished to dive or snorkel. There was a long and beautifully decorated Lover’s Bridge and it was a beautiful experience walking along. It’s a wonderful place and we loved it

We had a great time diving Mabul, Kapalai, and Sipadan Islands. The bungalows are located on Mabul, so each boat ride to dive sites is five minutes or so. Kapalai is a 10-minute boat ride. Sipadan is a 30- to 45-minute ride and requires a permit, so be sure to book your dives there in advance. And since you'll only do two dives at Sipadan per day, consider getting a permit for two days and let your dive guide know that you want to visit different dive sites. Our guide -- Neneng -- was very good at showing us marine life and getting us to the least-populated dive sites. Keep in mind, however, that there are MANY divers visiting these islands (through overnight accommodations and day-trippers), so expect to see lots of divers even when you're trying to avoid them. The setup for divers is pretty good. Nitrox is available. The dive shop has storage space for each diver's gear and plenty of space for hanging gear to dry. They have a dedicated rinse tank for cameras. They have post-dive showers and towels. The boats were comfortable and provided shade, all more than enough for the relatively short boat rides. Three things keep us from giving five stars to MWB. The first thing is that the location is an attraction for throngs of day-trippers who walk around the facility and pose for photographs; it was quiet at night. We stayed there for a week, and every day we had HUNDREDS of visitors all over the paths creating scenes for taking photographs. Lots of "influencers" making Tik-Tok videos. Many groups walking around with selfie sticks and recording themselves, oblivious to the rest of us trying to get from our rooms to the dive shop or dining room. We even had people more than once posing at the front door to our room and, when we tried to enter or get out, acted rather offended that we were interrupting their sessions. It was truly bizarre, but in the end it was not really an imposition on us. It was just odd being around so many people posing and photographing/recording themselves. It made Disneyland seem rather banal. The second thing is that the food had a heavy Asian emphasis (not surprising given that you're in Asia), even when the kitchen is trying to accommodate American/European palates. For example, staff made custom omelettes for breakfast but the cooking oil (probably palm) did not sit well with most of the people in our group after a day or two; sauteed vegetables presented a similar issue; the margarine, peanut butter, and baked goods tasted like they too were made with palm oil. In addition, the protein options for those who don't eat red meat or seafood were limited and, at several dinners, non-existent. There was plenty of food, but not always enough in the categories that everyone would have liked or without the palm-oil taste and stomach effects. The third thing is that we are experienced divers who've been to many great destinations. Except on days when we went to Sipadan, our first dive each day was on Kapalai.

Beautiful villa, we stayed in the bougainvillea it was luxurious, spacious and so beautiful watching fish through the glass tiles on the floor in our room and seeing sea turtles swimming from our balcony each. Morning. We stayed for two nights, would have loved to have stayed longer! We snorkled, the coral and sea life was amazing! We felt very looked after and safe. The food was brilliant and the staff so friendly and helpful. We also enjoyed walking around the island

Overall experience I would personally rate 3.5 out of 5 🌟. To make it simple if you are looking for services you may go for it hence if you are looking for relaxing it’s a big no no. Ambiance: 200% Cleanliness : average Hospitality: 200% Friendly: 200% Basic supplies : very basic (Nil room sleepers, toilet is not even Up to the standard which comes with shower and slow water supply) Food: average (Will be better with the menu display as some of us may not be a meat eater/ vegetarian so instead of asking the staff each and every time we could pick and go) Personal advice : just pay and visit never worth the stay with that amount. Positive side : you will enjoy the sea creature such as starfish’s , turtles and others.

Had a really good stay here. From the boat transfer from Semporna Jetty to the hotel, the staff were very attentive and helpful. Upon arrival at the Water Bungalow, I was welcomed with a welcome drink and a brief introduction and orientation of the facilities and the amenities was given by Jasni. Loved the spacious room and the stay was very comfortable. Sea nomads come by daily and offer coconuts and fresh seafood, if you are willing to buy they will be very happy. If you are not keen, just decline politely and they will leave you alone. Meals here were great, there was a variety of mains, fruits and desserts available. The compound is also very beautiful and the view is breathtaking at every corner. Indeed more expensive, but you are paying for the location being in one of the best locations. They also provide diving and snorkelling services. The Water Bungalow Housereef is a divers heaven and it has many interesting pelagic animals to see. Truly loved my stay here and I believe I will be back.

Mabul Water Bungalows is advertised as a “luxury resort” however, it was the worst resort experience of our lives! We paid over RM6,000 for 3 nights. In our opinion the resort is price gouging massively. This resort does not provide value for money! The resort is advertised as “exclusively luxurious” which we feel is misleading considering that the resort is open to day trip tourists taking photos and making a lot of noises. Reviews on the website appear to be cherrypicked and were definitely not representative of the actual experience that we had. Upon arrival at the Semporna jetty, the boat that took us to the resort was packed with mattresses, making it difficult for us to enter and exit the boat. Kyna greeted us upon arrival and took us through the orientation for the resort. We were told “not to interrupt” her until her speech was complete. She acted as if she was talking to children with a condescending tone and laughed when we asked reasonable questions about the resort. In general, all the resort staff appeared to lack any type of training in customer service. Many were busybodies, asking inappropriate questions and had a lack of basic etiquette. The general attitude of the staff was unaccommodating and there was limited flexibility provided. It was as if we were the ones that needed to accommodate the resort staff. For example, we were informed that during dinner each day the staff would need to talk to us about the next day’s activities. This interrupted our dining experience. One night one of the staff rudely knocked on our door many times to see why we had not yet come for dinner. Random people that were not staying at the resort were hanging around, smoking, shouting, riding bikes and gawking at us which made us feel so uncomfortable. Some were spitting and throwing rubbish into the seawater. The food provided was buffet style and very basic. It was not what you would expect of a “luxury resort” and did not match the price that we paid. One night we were shocked to discover that a man standing in the water below our room was staring at us through the glass floor. There was no way to cover the glass floor to prevent this. This was particularly concerning and scary for us. Every time we walked around the resort and when we used our balcony we were harassed to buy things from people in wooden boats that were not from the resort. We were taken via boat for snorkeling around the resort. Unfortunately, the seawater at the locations we were taken to was filthy with floating rubbish (including nappies, sanitary pads and, masks). We were close to the water villages where sewage contaminates the seawater and many people were spitting into the seawater including the boat operators from the resort. We therefore decided not to snorkel around the resort. Other issues noted include: • There was no telephone in the room so we were told that we would need to walk to the public relations office for any assistance. This was not convenient at all.