Sofitel Ambassador Seoul Hotel & Serviced Residences

Providing emotional experience, luxury services. How they put in the effort to go the extra mile for their guests. My mini bar was not closed after housekeeping was done as I left before they came to tidy the room. And I raise as a concern. They were very fast to check and assured me that they make sure the minibar would be properly closed. And even offered me a choice of my - wine, cheese platter or fruits of my choice and to send to my room. I didn’t request for it as I was just genuinely raising a concern. One of the team even remembered my last name and greeted me when I was heading out. I had a wonderful stay. It’s not in the popular area but it’s beside Lotte mall. And London Museum Bagel and Blue Bottle is in the mall. But it’s good because it’s not crowded, peaceful.

Nice hotel to stay with good breakfast options. Front desk was helpful with smiles. Room was clean and big. Only that the room was a bit dark for business work. Great location with good street nearby and Lotte mall within 5 minutes walk.

As a long-time Accor Plus Platinum member, I was truly disappointed with our recent stay at Sofitel Ambassador Seoul. We arrived around midnight, and despite our status, no upgrade was offered unless we paid. We declined due to the late hour, but soon after check-in, we were called and told we were overcharged for our third and fourth nights — and I had to go down to the front desk to correct it. Later, we agreed to pay for an upgrade just to avoid switching rooms. The following morning, we were directed to the main restaurant for breakfast (as Club Lounge had closed), only to be interrupted five times during our meal and eventually told we had to pay. Despite confirming our Accor Platinum status, no proper explanation was given. A staff member later apologized, acknowledging our membership should have been honored for the upgraded nights, but at checkout, we were still charged nearly ₩200,000 for breakfast. This experience felt disjointed and poorly managed, especially for loyal members. We expected the warmth and professionalism Sofitel is known for, but unfortunately, it didn’t meet expectations. I hope management improves consistency in recognizing Accor members and handling guest experiences.