صور Tune Hotel KLIA Aeropolis (Airport Hotel)

رد من مكان الإقامة: Dear Ying Ying ChenThank you for taking the time to share your detailed feedback regarding your recent stay with us at Tune Aeropolis. We are pleased to hear that you found our location convenient for transit and that you enjoyed the value of our room rate, breakfast offerings, and welcome coffee.We truly appreciate your helpful observations, especially regarding the shuttle bus pick-up point. Your comment will certainly help other guests who may be unfamiliar with the process.Regarding the Tourism Tax, we are glad to know that the information provided was clear and that it was already included in your booking. We’re also happy to hear that our staff served you well during your check-in.We do apologize for any inconvenience caused by the absence of certain amenities such as toothbrushes, toothpaste, and slippers. While we provide these items upon request or for purchase at the counter, we will certainly consider your feedback as we continue to improve our guest experience.Cleanliness is a top priority for us, and we regret to hear that your expectations were not fully met. We have shared your comments with our housekeeping team for immediate attention and improvement.Thank you again for your valuable feedback. It was our pleasure to host you, and we certainly hope to welcome you back should you travel through KUL again.Warm regards,Nanthini SelvarajahAssistant Manager