Putrajaya Marriott Hotel

My recent stay was not only deeply disappointing, but completely unacceptable for a hotel under the Marriott name. What was meant to be a relaxing family getaway turned into a highly stressful and exhausting experience due to severe lapses in basic service, communication, and professionalism. A burst water tank caused a lift disruption, and I was instructed by staff to remain in my room for 2–3 hours — without any proper explanation, assistance, or alternative solution. Shockingly, this issue remained unresolved for the entire 3-day stay. It was only after I personally complained at the check-in counter that any guidance was offered. Even more disturbing, the only working service lift was not made available to guests during peak hours — I only discovered it was accessible after 10PM, which suggests either deliberate withholding of information or serious mismanagement. Worse still, when I initially contacted housekeeping at around 6PM for ice water and to report a broken fridge, not once was the ongoing lift situation mentioned. By 6:45PM, when I attempted to leave for dinner, I found out about the disruption myself. This shows a complete breakdown in internal communication and regard for guest welfare. The in-room fridge was never repaired or replaced. When I returned around 10:30PM and followed up, my calls to housekeeping were cut off—twice. No one followed up. I had to physically go down to the lobby, late at night, just to be heard. The handling of this entire situation was unprofessional, frustrating, and frankly disgraceful. This is, without exaggeration, one of the worst hotel experiences I have had — and certainly the most disappointing from a Marriott Group hotel. I urge hotel management and Marriott corporate to investigate this matter seriously. Guests should never be left feeling neglected, ignored, or misled under any circumstances.

裝修後煥然一新，尤其是樓下大堂洗手間外牆添了副動畫，蠻賞新悦目，大堂沙發擺設非常氣派，在那裡坐着休息等人和交談很舒適，如果能添加鋼琴輕音樂會更好。住房夠大，睡床很舒服。早餐選擇品種多樣，食物味道可以，用餐環境不錯。員工態度很好。

服務好，早餐好吃

good👍

Great for family staycation !! Kid happy with swimming pool!

Kids pool was closed and that was the main reason we booked this hotel