Four Seasons Safari Lodge Serengeti

what a wonderful stay.... can always find comfort at the four seasons

酒店環境絕對好，設施服務也可以，餐飲選擇可以多些，前台greci 很好我們英語不好她很耐心，交通預訂部門不靠譜，我很早就預訂的交通，提前沒有主動聯繫，更沒有做好準備工作，等我聯繫了還要通過郵件電話多次溝通細節，累！提供的司機電話又錯誤，更離譜的是臨時推翻之前的價格，管理混亂自毀形象…

1.運氣好能看到各種動物來喝水 2.酒店前台拿兩個女的很一般，其他人都很好 3.強烈推薦去住beyond的酒店，比這裏更好哈哈哈

We had an amazing stay here at Four Seasons Safari Lodge!! From the moment we arrived everyone was so kind and welcoming. We booked our trip pretty last minute and Nicetas at the front desk was very accommodating and helped us coordinate all our activities perfectly. He was very patient with us as we kept changing our schedule. We are also very grateful for Brigitte who helped arrange our stay and pick us up/drop us off at the airport. The whole team always greeted us with big smiles every time we came and went from the lodge. We loved hanging by the infinity pool and enjoyed chatting with Alex! He always was so happy to see us and made us feel so welcome. The food was excellent and even when we had to cancel our bush dinner due to the rain, the team still managed to make it a special evening for us and set us up in a private room with the same bush dinner menu. It was so yummy! Our room was very comfortable, clean, and had a stunning view! The lodge itself is very beautiful and well maintained. The one who really made our trip extra special and so memorable was our Safari guide Gasto! He was absolutely amazing and so knowledgeable!!! He took very good care of us each day and went out of his way to make sure we had a good time. Huge thank you to Gasto for keeping us laughing all day and being so kind! We will never forget you!

Well if you are going to do Safari, go Serengeti and, to hell with it, go Four Seasons. The Serengeti is so beautiful and where best to soak it all in than the Four Seasons. Getting to Seronera airstrip is a delightful short flight from Arusha, so close to Kilimanjaro. The pick up transfer is a Game Drive in itself. The Game Drives are superb. Your own personal vehicle and superbly knowledgeable Guide. (Thanks Bushiri). The Ngorongoro Crater drive is long (4 hours) but is it worth it? Hell yes. Unbelievable coming together of so many animal species, the like of which you are unlikely to see elsewhere. Humbling. The balloon trip is a must (yes an early start but essential viewing). As for the hotel well there are various blocks of accommodation with differing views. Watering hole view is popular but you are also viewing the pool. The savannah view is just as good if not better. Authentic views and great sunsets. The animals steal the show obviously but the hotel provides a more than comfortable and non intrusive base. Some issues which we flagged were sorted and Marisa and her team went above and beyond to help us with flight issues out of Seronera (be prepared for organised chaos on leaving Seronera Airstrip). Wow. What a trip.

I will start with the good... The hotel is beautiful, the staff in the restaurants and spa were so friendly and welcoming. Being dropped in the middle of a national park, you'll be at the resort 24/7, it's not like a vacation where you can even go down the road on a walk, so you definitely want to stay somewhere nice because you cannot leave. There is someone to walk you to you room after dusk, because the animals free roam the property, there was always staff nearby to assist you. We so enjoyed seeing Alex everyday by the pool and chatting with him. Shout out to our driver Goustone I, he was so knowledgeable and was so fun to have along with us for our game drives and transportation, if we were to return we would ask for him again. The spa was beautiful and open, having massages with animals roaming below you is so tranquil. I loved the body scrub and massage, it was so relaxing. The food was delicious, and we had plenty of options. The cocktails were great, and we were bombarded with unlimited champagne every minute of the day. Now the bad... After spending 6 hours of transportation to get to the seronera airstrip, we were excited to be greeted by our driver. We notified 2 separate employees of a flight change, and were confirmed back on the change. But we arrived to nobody and confusion, luckily there was another employee who waited with us. So we sat in a hot car with flies landing on us, no water, four an hour. Not the Four Seasons welcome one would expect. THEN when we arrived to the hotel, Ashley apologized and told us they simply made a mistake. And that she had already upgraded our room the day before... Why would you tell the guest you upgraded them the day before and not make it seem like it was because they screwed up? They also gifted us a bush dinner for the mistake which was nice, however our room was directly next to construction going on at the hotel. So that ******. On another day, we again changed the time for a game drive and cut our spa appointment short because of it. Then we waited in the lobby, when our driver was late I knew they'd messed it up again because he was always waiting for us. And it was confirmed when he asked us if we changed the time. He also thought we were staying an additional day, but thankfully we confirmed our departure time with him directly. Why is it so hard for the front desk here to coordinate itinerary? Not sure, but it was disappointing to say the least. This was also in low season, I cannot imagine how it would be when the hotel was busier. All in all I would recommend staying here, just be prepared for schedule mistakes.